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Joe Chan

Joe Chan Blog

P.Eng, MBA, ITIL Operation Manager

Mississauga, Ontario

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Joe Chan

1 year ago

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Root Cause Analysis - Voice Quality Issue

Service Degradation: More and more customers reported month-long voice quality issues such as one-way voice and underwater quality sound. The 2nd level of technical support of the call center operation team was unable to duplicate the issue with the customer. The NOC had reached ...

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