John Paolo Landicho-Narciso

I am a dedicated Customer Service Specialist with over 5 years of experience in delivering exceptional customer service across various sectors, including fitness, recreation, and social services. My professional journey has equipped me with a diverse skill set and a passion for making a positive impact in the community. I excel in building strong relationships with clients, addressing their needs through multichannel communication, and providing personalized support to enhance their overall experience.

In my current role as a Level 4 Personal Trainer at Goodlife Fitness, I have demonstrated strong leadership and coaching abilities by mentoring and guiding personal trainers. My commitment to exceptional customer service has consistently resulted in meeting and exceeding sales targets. I am adept at conducting fitness assessments, developing personalized workout programs, and managing administrative tasks efficiently.

My experience as an Assistant to the Recreation Coordinator for the Town of Milton involved organizing and overseeing recreational program scheduling, participating in management meetings to brainstorm initiatives, and engaging in daily problem-solving. These responsibilities highlight my strong organizational and multitasking abilities, which are essential for managing multiple customer accounts and inquiries.

Previously, as a Program Support Worker at Community Living, I provided support to children with disabilities, managed challenging behaviors, and applied de-escalation techniques to foster independence and inclusion. This role demonstrated my capability to handle difficult interactions and complex problems effectively.

With a commitment to service excellence and a passion for health and wellness, I am dedicated to exceeding customer expectations and contributing to the success of any team I am part of. My key skills include relationship building, teamwork, computer literacy, effective communication, flexibility, and administrative support.

Level 4 Personal Trainer, Goodlife Fitness – Mississauga, Ontario Feb 2019 - Present

• Demonstrated strong leadership and coaching abilities by mentoring and guiding trainers to excel in their roles, contributing to a supportive and collaborative team environment.
• Provided exceptional customer service, consistently meeting and exceeding performance targets, which reflects a commitment to service excellence.
• Adapted to dynamic work environments, showcasing the ability to manage multiple tasks efficiently, an essential skill for a high-volume setting.
• Conducted comprehensive fitness assessments and developed personalized workout programs, demonstrating effective communication and tailored customer support.
• Collaborated with diverse community members, empowering them through individualized plans, similar to assisting customers with understanding and managing their accounts.
• Met monthly targets and handled administrative tasks, demonstrating proficiency in managing account-related activities like establishing and closing accounts, billing, and collections.
• Championed clients to improve performance, akin to guiding customers in understanding consumption patterns and recommending solutions to reduce costs.
• Provided consistent customer support, ensuring satisfaction through clear communication and effective problem-solving, similar to addressing inquiries and resolving concerns.

I hold a Diploma in Recreation & Leisure Services from Canadore College, where I gained extensive knowledge and practical experience in providing exceptional customer service within the recreation and leisure industry. My coursework emphasized customer relations, program planning, and effective communication, equipping me with the skills to understand and meet diverse client needs. Through various projects and hands-on experiences, I developed the ability to deliver high-quality service, ensuring customer satisfaction and fostering positive community engagement.

In addition to customer service, my studies at Canadore College included comprehensive training in administrative functions. I learned to manage scheduling, coordinate events, and handle various administrative tasks essential for smooth operations. My education also covered the use of technology and software applications relevant to the field, enhancing my proficiency in maintaining records, managing databases, and supporting overall organizational efficiency. This combination of customer service expertise and administrative skills has prepared me to excel in roles that require both client interaction and operational management.