Karina Fakhretdinova

A dynamic and enthusiastic professional with a genuine love for the hospitality industry. Known for my positive attitude, I thrive in fast-paced environments and am committed to creating memorable dining experiences for guests. With a background that spans diverse culinary settings, I bring a multicultural perspective to service, adapting easily to various customer needs and preferences. My goal is to not only meet but exceed customer expectations, fostering a welcoming and enjoyable atmosphere.
 

• Server

  Founder Restaurant & Cocktail Bar - Toronto, ON
  May 2023 - December 2023
•  Delivered high-quality service in a renowned dining establishment, enhancing customer satisfaction and repeat patronage.
• Collaborated with the culinary team to stay informed about menu changes, special ingredients, and seasonal offerings.
• Utilized upselling techniques effectively to increase average ticket size while ensuring customer satisfaction.Assisted in training new staff, setting a standard for service excellence and operational efficiency.
  
  Server

  Little Sister Indonesian Food Bar - Toronto, ON

  December 2022 - February 2023
• Provided insightful menu recommendations, highlighting specials, promotions, and new dishes to enhance guest dining experience.
• Mastered order-taking with attention to detail, catering to special dietary needs and allergies, ensuring seamless kitchen communication.
• Proactively addressed customer needs, resolving any service issues to ensure a high standard of customer satisfaction.
  
  Server/Bartender

  Her Father's Cider Bar + Kitchen - Toronto, ON

  May 2022 - November 2022
• Managed key opening and closing operations, ensuring impeccable readiness for service.
• Excelled in a fast-paced setting, prioritizing tasks for efficient and accurate guest service.
• Specialized in cocktail selection and preparation, providing customized recommendations.
• Skilled in a variety of beverage services including coffee and latte preparation, enhancing brunch offerings.
• Played a vital role in service at banquets and large events, demonstrating strong event management skills.
  
  Previous Experience
  Gained extensive service experience in Saint Petersburg, Russia, at Bar "Hussars" and Restaurant "Ivan da Maria" (April 2021 - February 2022). Developed skills in customer engagement, menu consultation, and event catering, laying a strong foundation for my service career.
   

Seneca College. Interactive Media Design, Canada - 2023
Higher School of Economics. Faculty of History, Russia - 2019