Karishma Sinha

I have extensive experience in customer service starting a retail credit card division, also focused on looking at reducing data breach impact for a direct insurance company, DRIASI and minimized the impact across 3000+ customers. Further worked in project management-managing a digital agency campaign and ensuring that all project partnes are working fully. I started my career in Business 2 Business Marketing Manager role at PepsiCo, Frito Lay. After extensive experience in managing corporate sales, and service distribution moved on to managing Accounts for large communication agencies. MBA from an Ivy League Business School-Duke University. Additionally Master's in Human Resources from Symbiosis Institute of Business Management, India. 

I am a senior Account Management Professional with 9+ years of experience in managing service desk, brand activation desk, media sales, Account management for FedEx, Frito Lay, Driasi. In public affairs workeeGoTv campaign management, public affairs, field and voter contact, digital engagement, customer service incident management.

I am a senior Account Management Professional with 9+ years of experience in managing retail. service desk, customer service desk.brand activation desk, retail sales, media sales, Account management for FedEx Loyalty Program. In Retail worked in merchandising, engaging in sales distribution, looking at product marketing-and making a launch plan with Agency teams. Prior to that managing business activation product launch for Frito Lay. Worked in Frito Lay merchnadising and holiday promotions-and did active deal with supermarkets. Additionally worked in inbound customer experience with Driasi International to restore information for customers that has a data breach. Another Agency campaign that involved 4000+voters included- GoTv campaign management, public affairs, field and voter contact, digital engagement, customer service incident management for national elections.

Skills; Listening, Troubleshooting, Active AI in customer service, appointment booking, sales leadership, Account Management, Excel, Credit Management, Fraud Detection, Knowledge of Taxes, Deal Creation and Closing, Inbound sales and marketing

MBA Duke Univeristy, Class of 2010

MPM HR, Symbiosis Institute of Business Management, Class of 1999