karli wilde

Accomplished Clinic Manager offering 8 years of experience in administrative support and management. Facilitated daily schedules for four busy therapists, managing part-time staff and completing daily office responsibilities.

Administrative Assistant

North Ajax Rehab and Sports Injury Clinic - Ajax, ONJune 2015 to December 2022

• Greet all clients and visitors in person and over the phone, respond to questions, using proper etiquette.
• Respond to all client inquiries, bookings and visitors with an informative and respective manner, both orally and in writing. Manage calendar of appointments for four clinic therapists.
• Responsible for all billing procedures and securing payments for extended health care, motor vehicle accidents, and work place injuries. This includes securing payment from the client directly and the extended health care provider.
• Responsible for hiring and manage front desk staff, ensuring a high level of client service, professionalism and attention to detail.
• Provide advice, guidance and initiate change to procedures and processes, in order to continually improve the workplace for clients and staff.
• Ensure procurement of clinic supplies and equipment in order to maintain adequate stock levels.
• Multitask to attend to client needs, physiotherapists requests and general clinic upkeep and cleaning.
• Prepare accounting for monthly expenses of the clinic and manage bi-weekly payroll.
• Develop written communications to promote the clinic for a variety of audiences, including social media accounts: Facebook, clinic website, Google business page, and an outdoor display case.
• Monitor outstanding account balances and follow up in a timely manner to collect payments.
• Respond to all lawyer, adjuster and doctor inquires orally and in writing.
• Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

Demo

Clarins - Toronto, ONDecember 2014 to December 2014

• Greet customers with a respectful, positive manner as they enter and present the product for purchase.

Customer Service/ Ticket Sales

Jasper SkyTram - Jasper, ABJune 2014 to September 2014

• Responsible for coordinating all tour/large group tickets
• Promoted and sold bundle tickets for multiple excursions
• Answered the phone with a positive, receptive manner for all inquiries regarding purchase of tickets for large groups and multi package options.

College Degree in Business Administration

Sir Sandford Fleming College - Peterborough, ON

2012 to 2015