Kate Nelson

• 15+ years of proven front- line client services 
• 15+ years experience in health care field 
• 15+ years of knowledge of administrative and educational support in an office environment
• Professional, confidential and reliable with excellent work ethic
• Exceptional communication and interpersonal skills
• Strong interpersonal skills to build relationships, deal effectively with people from varied cultural and social backgrounds, and handle difficult situations                 
• Ability to work under pressure in a team or independent environment
• Highly organized, detail oriented and efficient        
• Thorough understanding of clerical and administrative duties in a fast-paced environment
• Top-notch administrative and leadership abilities
• Patient history/charting
• Physical, Well Woman, and Newborn examinations preparations (height, weight, urine dips, blood pressure, eye exams, updating medication lists)
• Appointment control and medical referrals
• Coordinating appointments for multiple providers
• OHIP billing, Third Party, WSIB and RMB Billing
• Taking payments – cash, cheque, debit/credit
• Answering incoming mail, electronic mail and telephone calls
• Anatomy and Physiology, Nutrition, Pharmacology and Psychology
• Medical terminology 
• CPR and First Aid

Willis College, Ottawa                                                          2015-2022

Medical Office Administration Instructor

Everest College East Campus, Ottawa ON                        2008-2015

Medical Office Administration Instructor/ Program Lead 

Ottawa Eye Associates, Ottawa ON                                    2007-2008

Medical Assistant/ Receptionist

Elgin Family Medical Center, Ottawa ON                           2007

Assistant Clinic Manager

Medical Office Administrator                                               2005-2006

Hampton Park Plaza AIM Health Group, Ottawa ON        2006-2007

Pediatrician’s Assistant

B.Ed – Adult Education. Brock University, St. Catherines ON

Medical Office Administrator Diploma CDI College East Campus, Ottawa ON

B. Sc Honours Biology and Psychology Queen’s University, Kingston ON