
Katelyn Newell
Home Services / Social Care
Services offered
Professional Bio:
With over 8+ years of experience in customer service and sales, I bring strong communication skills, a client-focused approach, and a proven ability to build meaningful connections—both in person and through digital tools. Currently, I work casually with a homecare company in Guysborough County, where I support clients with empathy, professionalism, and reliability. I have been a certified CCA now for 3 years.
My background includes extensive work in call centres and customer-facing environments, where I developed a deep understanding of client needs and how to meet them efficiently. Whether it's resolving concerns over the phone or engaging with clients face-to-face, I consistently deliver high-quality service with patience and care.
Known for my strong interpersonal skills and ability to adapt quickly, I thrive in roles that require teamwork, multitasking, and clear communication.
Experience
Results-driven sales professional with over 8+ years of experience successfully selling both products and services across diverse environments. Strong communicator with excellent interpersonal and people skills, consistently building rapport and trust with clients to drive customer loyalty and exceed sales targets. Adept at working independently or collaboratively within a team, with a proven ability to quickly learn and adapt to new technologies, apps, and sales platforms. Known for a proactive approach, fast adaptability, and a commitment to delivering high-quality customer experiences.
Education
Certified CCA
CBBC Community College — Graduated 2023
Completed the Certified CCA program, gaining practical knowledge and skills in [insert relevant areas if you'd like—e.g., administrative support, office procedures, etc.]. Trained to perform effectively in [e.g., clinical or office] environments with a focus on accuracy, confidentiality, and efficiency.
I am a certified customer service representative with 8 years of experience delivering exceptional support and ensuring customer satisfaction every time!
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