About Katelynn Thomas:
Hardworking Student with experience in various fields, making a quick,
self-driven learner. Meticulous, and detail-oriented with excellent
observational, organizational and communication skills.
Experience
Sephora, LVMH - Beauty Advisor
100 City Centre Dr, Mississauga, ON
11/2022 - Current
- Provide exceptional client service skills with ability to multi-client
service - Cater specific hair, skin and beauty products to meet individual
customer needs. - Monitor customers for signs of security concerns and escalated issues to
management. - Use of POS system to process sales, returns, online orders, and gift card
activations. - Meet sales goals, supporting organizational health through consistent
and reliable service and extensive product knowledge. - Stock merchandise, clearly labelling items, and arrange according to
category and brand. - Adjusting regularly to customer traffic and business needs.
Assistant and Services Trainee - VSPatriciaBeauty
01/2023 - Present
Use of intrapersonal skills to optimize self-motivation and expand personal
and business development.- Regular completion of independent and collaborative work in various settings.
- Participation in workshops and presentations related to projects to gain knowledge.
- Report regularly to manager on project budget, and progress
- Handle administrative duties, filing, and track client payments.
- Create and manage appointments, plans, schedules, budgets and regular
- completion of paperwork.
- Recognizing and addressing personal and team issues to enhance service and
task outcome.
CN Tower | CLC - Retail Services Representative
290 Bremner Blvd, Toronto, ON
09/2022 - 11/2022
- Provided guests with superior service by offering sales assistance on
CN Tower products and services - Daily use of POS system(s)
- Handled both CAD and USD ensuring proper currency exchange
- Stocked and restocked shelves and creating product displays to attract
customers - Cleaned and tidied store, writing or delivering reports to managers
- Maintained focus and efficiency in loud environments
- Adjusted quickly to accommodate new settings, situations and
interactions. - Adaptable and proficient in learning new concepts quickly and
efficiently. - Worked flexible hours across night, weekend and holiday shifts.
Burrito Boyz - Shift Lead
1 Steeles Ave E, Brampton, ON
07/2021 - 07/2022
- Provided great customer service, maintaining positive attitude when
greeting and assisting customers - Led teams of 2-4, ensuring order within store and positive work
environment - Prepared store for opening/ closing
- Handled small-large quantities of money
- Maintained clean/ sanitized environment
- Prepared and served large quantities of food
- Worked with POS system, UberEats, SkiptheDishes, and DoorDash
applications - Handled issues within restaurant concerning food and service quality
as well as maintenance issues. - Kept employees operating productively and working on task to meet
business and customer needs. - Completed store opening and closing procedures and balanced tills.
Education
High School Graduate Diploma (2021)- St. Augustine Secondary School
Bachelor of Arts (In Progress)- York University
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