Kathyleen Jade Pastorfide

Experienced professional with 2+ years in Customer Service Industry, specializing in content moderation. Additionally, possess 1+ year of receptionist and managerial experience in the recreation industry. Skilled in teaching toddlers for 1+ year and 1+ year in marketing and front office duties in the educational sector. Strong multitasking abilities, adaptable to fast-paced environments. Proficient in Microsoft Office applications and experienced with Zendesk and Freshdesk customer service software

Centrobill Ltee | Support Agent 
 February 2021 - October 2021 
Key responsibilities: 
Communicate with clients through various channels to address inquiries, resolve issues, and provide information, ensuring a positive customer experience. 
Handle consumer grievances promptly and effectively, identifying root causes and implementing preventive measures. 
Maintain professionalism and clarity in interactions with customers and internal teams, conveying accurate information about products/services and company policies. 
Stay updated on product/service changes, maintaining a comprehensive understanding to address customer queries accurately. 
Record customer interactions and feedback, collaborate with other departments to resolve issues, and adhere to service standards and quality guidelines. 
Participate in training programs, manage multiple client engagements efficiently, and actively seek client input to improve individual and team performance. 
Stay informed about industry best practices and apply them to enhance customer care strategies.

TaskUS | Teammate/Customer Support Agent

February 2021 - October 2021

Key responsibilities: 

Communicate with clients via phone, email, and chat to answer questions, fix problems, and give information.

Make sure that customers have a good experience by being patient, empathetic, and customer-focused.

Correctly and attentively checks job posting for quality assurance

Communicate effectively and professionally with customers and internal teams.

Provide clear and concise information regarding products, services, policies, and procedures.

Keep informed on updates and changes to products and services.

Gain a thorough understanding of the goods or services in order to respond to inquiries from customers and deliver correct information.

Adhere to established service standards and quality assurance guidelines.

Keep up with industry best practices and apply them to your customer care strategy.