beBee background
Professionals
>
Brandon
Kazeem Jagun

Kazeem Jagun

Customer Service Manager

Telecommunications

Brandon, Manitoba

Social

Groups

  • Job Hunting and Career Change

    Job Hunting and Career Change

    Thus is where people who want to develop their careers, change careers or who are looking for work can get information a ...

    103 members · 47 Posts

See more

Services offered

I am a talented, ambitious and hardworking individual, with broad skills and experience in client service industry, marketing, social media and leading projects. Furthermore, I am adept at handling  multiple tasks on a daily basis competently and at working well under pressure.

 

A key strength is communication; building strong relationships with people in order to deliver the best results.

 

Customer service manager
Customer care supervisor
Customer care representative
Approximate rate: Not specified

Experience

AUG 2018 – DECEMBER 2022

CUSTOMER CARE SUPERVISOR- IKEJA ELECTRIC PLC, LAGOS-NIGERIA 

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
  • Assisted the team in resolving complex customer inquiries, complaints & requests 
  • Responded to all regulatory complaints via all channels (voice, email, letters, social media) by increasing customer satisfaction by 92%.
  • Managed the business Customer Relationship Management (CRM) dashboard and provide appropriate daily feedback.
  • Ensured that all issues, calls, and requests from customers from the various touchpoints are documented and reported in the support system via ticket creation.

 

JAN 2016 – JUL 2018

Customer CARE REPRESENTATIVE, IKEJA ELECTRIC PLC LAGOS-NIGERIA

  • Answering customer inquiries via phone, email, or chat and resolving customer issues in a timely and effective manner.
  • Listening actively to customers and understanding their needs, complaints, or concerns.
  • Explaining products or services to customers and assisting them with purchasing decisions.
  • Upselling and cross-selling products or services when appropriate.
  • Maintaining accurate and up-to-date customer records in the company's database.
  • Escalating more complex or unresolved issues to the appropriate team or manager.
  • Working with other teams or departments to resolve customer issues.
  • Staying up-to-date on company products, policies, and procedures.
  • Meeting or exceeding customer service performance goals and metrics.

 

Education

Bachelors of Technology(B.Tech) Nigeria 

Certificate in Business Analysis(CBAP),Alberta

Diploma Certificate (Anti Money Laundering)Allison

Professionals in the same Telecommunications sector as Kazeem Jagun

Professionals from different sectors near Brandon, Manitoba

Other users who are called Kazeem

Jobs near Brandon, Manitoba

  • Work in company

    Customer / Guest Service Agent

    Maintair Aviation

    We are currently seeking candidates for part time CUSTOMER / GUEST SERVICE AGENT based in Brandon, Manitoba. · ...

    Brandon

    1 month ago

  • Work in company

    Guest Services Assistant Manager

    Canad Inns

    Working closely to support the Guest Services Manager as a hands-on employee you will represent the highest standard of excellence in welcome and guest service. · ...

    Brandon

    4 days ago

  • Work in company

    Customer Service Advisor

    Tate Recruitment

    We are looking for an empathetic individual who can provide a personal service to customers who have recently suffered a bereavement. · We will provide you with comprehensive on-site training so that you feel confident taking ownership and providing a personal service at time whe ...

    Stockton

    1 month ago

See jobs in Brandon, Manitoba