Kelechi Ugochukwu

• Results-driven professional with over 10 years of extensive experience in Strategy and Insights, blending expertise in Business Analysis, Finance, Operations, Research, Change Management, Vendor Relations, and Client Services. Proven track record in Data Analysis, Insight Generation, Financial Analysis, and Modelling, as well as Market Research. Adept at managing complex projects, leading teams, and transforming raw data into strategic goals. MBA graduate with a B.A. in Economics, possessing strong proficiency in Microsoft Office, Google Workspace, Tableau, SQL, SPSS, and Power BI.

1. Accounts Payable Analyst (Temp) | F.R.I.E.S. Inc | August 2023 – September 2023

• Collected and analyzed primary financial data for accurate accounting records.
• Conducted numerical computations and maintained meticulous records.
• Ensured precision in business transactions through thorough accuracy checks.
• Proficient in data entry and adept at handling administrative tasks.
• Prepared and authorized checks as required.

1. Customer Success Manager |The Access Group | March 2022 – May 2023

• Managed the Social Care division of this SaaS company, responsible for a third of the company's revenues and processing over £200 million in payments annually.
• Developed monthly Management Information Insight reports for 8 Local governments enrolled on our platform, leading to a 25% increase in requirement fulfilment within 12 months.
• Responsible for onboarding, accreditation, enrolment, developing service agreements, and payment disbursements for Providers.

1. Project Implementation Manager | CFAO Motors | June 2021 – December 2021

• Spearheaded a pilot program between Autofast and Moove Africa, reducing standard wait-time by 40%.
• With process and data analysis, I was able to reduce the standard wait-time for servicing by 40% within 2 months, and also optimized our inventory by determining potential parts shortages before they occurred, leading to a reduction in monthly repeat visits from 12% to 3%.
• Led the deployment of a mobile application used to record services provided by different Autofast franchises while playing a key role in system integration, enhancing data accessibility and efficiency.

1. Consulting Analyst | Jobberman | March 2020 – May 2021

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• Conducted data/statistical analysis, contributing to improved decision-making processes.
• Led major data analysis projects such as Compensation surveys for our clients, which provided data points critical to their recruitment and negotiation activities, as well as cost savings of over 13% on average.
• Developed and analyzed a skills gap survey and research report for a State Government, leading to the creation of a successful jobs platform. Till date, the platform has successfully trained and placed over 100,000 previously unemployed youths in the State

1. Senior Strategy Analyst | Sawubona Advisory Services | November 2017 – February 2020

• Led business and financial planning services for diverse private and public sector clients.
• Successfully led the market research and entry strategy for Betway in Nigeria, following the administration and analysis of a self-developed 10,000-person survey across six major cities
• Developed a research report for the Japan External Trade Organization (JETRO), which directly led to an increased focus in exporting Japanese agricultural machinery to Nigeria by Japan.
• Developed customer credit categorization formula and business/financial plan for a Nigerian Fintech.

1. Insights Analyst | First City Monument Bank (FCMB) | October 2014 – February 2017

• Led FCMB's Channel Optimization and Rationalization efforts following a merger, resulting in annual operational savings of over 3 billion Naira and 90% retention of total deposits from closed branches.
• Created Monthly Branch Performance Analysis for decision-making on divestment/expansion of the bank’s physical channels, including Branches, Cash centers and ATMs.
• I was also tasked with identifying areas for expansion of our branch and ATM network. Using data analysis, competitive studies and financial analysis, I was able to identify over 50 locations for expansion, with 92% ahead of schedule to break-even prior to my exit.

1. Real Estate Private Equity Analyst | African Capital Alliance | March 2013 – August 2014

• Worked closely with Business development and the technical team in all aspects of the investment due diligence process, including financial modelling, deal analysis, board and executive management meetings, and feasibility studies.
• Performed ongoing management, monitoring and analysis of our investments in Residential estates, Offices, Retail and Hospitality segments.
• Analyzed economic, legal, and market conditions affecting current and future business opportunities.

1. Master’s in Business Administration

August 2010 – May 2012

Willamette University

Salem, Oregon, U.S.A.

1. Bachelor of Arts in Economics

August 2006 – May 2010

Drew University

Madison, New Jersey, U.S.A.