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Kiana Rossi

Kiana Rossi

Host/Server
London, Ontario

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About Kiana Rossi:

My name is Kiana Rossi, I am currently 17 years old and turning 18 in September. I have been in the customer service industry since I was fourteen. I started taking care of others at a young age, since I started babysitting around 12 years old. As soon as I turned 14, I got a job at a small family business named “Captain C Fish And Grill”. At that job I learned many things such as how to deal with different types of customers, how to provide kind and friendly customer service, and keep calm during times of stress. I acquired many skills that helped me move onto another job that had better opportunities for my interests at a restaurant named “Sai Thai Chef”. I am still currently working there for a few days a week and I have gained so much knowledge from this job, since I have been working here for over two years. I am applying to this job in hopes of gaining more experience in a bigger restaurant as well as with more co workers. I am going to King's University at Western, and I would like to save up more money to help pay for the cost of my tuition.

Experience

Job Experience:

Sai Thai Chef, London - Front worker

APRIL 2022- PRESENT

  • Maintaining composure and politeness during busy times
  • Greeted incoming customers while providing reliable and friendly customer service/ serving/ cleaning tables
  • Processed sales transactions for debit, credit,and cash
  • Packed orders, ensured accuracy and readiness to serve

London Eats Fish and Grill, London —General worker

JULY 2021 -  JUNE 2022

  • Restocked and arranged new supplies when needed
  • Assured all areas of the workplace were clean and sanitized at all times
  • Processed sales transactions for debit, credit,and cash
  • Cleaned and maintained tables, counters, dishes, and surfaces within need 
  • Greeted incoming customers while providing reliable and friendly customer service
  • Taking customer orders over the phone

Volunteer work:

St Martin Church, London — Helper (volunteer)

MAY 2022 - PRESENT

  • Assisted and organized food preparation for fundraising events
  • Served food while maintaining a clean work space around others
  • Cleaned and put away tables/chairs  and materials as necessary 

Personal Work:

Neighborhood homes, London — Babysitter

JANUARY 2018 - 2022

Cared and provided attention to children from ages 5-10

  • Organized playful activities such as boardgames, outside sports, crafts, puzzles, and movies 
  • Cooked meals and prepared snacks 
  • Official babysitter course -2018

Education

Mother Teresa Secondary School, London 

SEPTEMBER 2021- JUNE 2024

French Immersion Program 

SHSM participant

London Ontario

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