Komal Panchal

Customer Service Representative with hands on skills, expertise and self-motivated with 6 years of experience. Quick learner with in-depth knowledge of the Retail Industry. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Excellent reputation for resolving problems, improving customer satisfaction and product sales.

Experience Customer Service Representative. Zivar | May 2016 – Dec 2022 Diamond Jewelry Store Surat, India. ·

 Greeted the customers as they walk in the stores and assist them with the Jewelry purchase. · 

Communicated information to customers about product quality, value, and style. ·

Showed the customers their desired pieces and provided information such as setting types, stones, and cuts. ·

Assisted the customers in making decisions to buy jewellery pieces or sets and suggest alternatives and complementing. 

Provided the customers with information on prices and any associated discounts or deals. · Provided the accurate and appropriate information in response to customer inquiries.

Educated the customers about warranties and Diamond certification of sold pieces and ensure that all documentation is included with the bagged product. 

Accurately entering orders into a point of sales (POS) system and processing payments.  

Responsible for ensuring exemplary customer service by delivering the ultimate experience. · Built customer loyalty by placing follow-up calls for customers who reported product issues.

Displayed the merchandise and promotional materials in accordance with corporate merchandising plans.

Ascertaining that all pieces of jewelry are locked up in assigned storage palaces at the end of the day

Sent out thank you mails to customers and kept them in the loop regarding new arrivals.

Created positive atmosphere in the store through mutual respect and diversity.

Participated in weekly meetings with store manager to discuss events and promotions for the week

Bachelor of Computer Engineering. | 2007 | L. D. College of Engineering. Ahmedabad, Gujarat, India