kruthika reddy

ServiceNow Developer

5+ years of ServiceNow developer/consultant with a good overall
understanding of the ServiceNow platform, technical processes, best
practices, coding/design standards and core functionalities.
• Experience in Configuring Applications using Service-Now tool, used
in ITIL Management
• Experience in end-to-end development and implementation of
ServiceNow applications as, Scoped Applications, Performance
Analytics, Change Management and other ITSM modules
• Experience working with Client Scripts, UI Policies, UI Scripts, UI
Actions, UI Pages, Script Includes, Access Control Lists, Workflows,
Email Notifications, Inbound Actions, Reports, Web Service
Integrations, Language Translations.
• Good Experience in Service Catalog Development.Experience in
Automating the On Boarding, Off Boarding and transfer process of
users from one domain to another via Service Catalog Management.
• Hands on experience on various ServiceNow customizations as per
client's requirement,worked on Performance Analytics, creating
multiple client specific dashboards.
• Good understanding and knowledge on all phases of the software
development life cycle (SDLC) and familiar with methodologies like
Agile/Scrum
• Hands on experience on various ServiceNow customizations as per
client's requirement

• Experienced in ITSM Implementation and Development in
ServiceNow as per ITIL standards
• Experience in System Analysis that included the high-level design,
low-level design, and contributed to the technical architecture of the
system.
• Understanding of CMDB and its related integrations.
• Leveraged the entire ITSM suites to evolve business operations into a
dynamic and engaging user experience. Wide range of
implementation experience with many global clients in the Service
Now suite development including SOAP/REST integration, Discovery,
Service Catalogs, Business. Rules, Update sets, Workflow.
• Experience in Developing UI actions, managing Form Layout, Related
Lists and List Control
• Ability to adapt fast changing technical environments and
upgradation and integrations
• Extensively Worked in Traditional lifecycles, Understanding of IT
Service Management (ITSM) and the ITIL business process. Maintain
(SLA) and monitor an SLA workflow
• Interacted with Stakeholders, Users, and Customers for gathering
requirements to arrive at a design solution.
• Experience in Domain Separated instance as well as standalone ITSM
Implementation

EDUCATION: BACHELOR’S IN INFORMATION TECHNOLOGY,JAWAHARLAL
NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD, INDIA.