Lauryn McCormick

Administrative and client services professional with a background in health and fitness. Over the past several years, I have developed expertise in scheduling, data entry, and record-keeping, while also building strong communication and leadership skills through client-facing roles. I am passionate about supporting people in achieving their goals and thrive in collaborative environments where efficiency, reliability, and client care are valued.

Administrative Coordinator and Personal Trainer – SuyinLifts                                                                 

• Designed and managed tracking systems for 100+ clients across multiple locations
• Coordinated schedules for individual and group sessions, reducing missed appointments by 20%
• Built and maintained a renewal tracking system that improved client retention by 15%
• Delivered exceptional customer service, generating 75% of new clients through referrals
• Created scheduling tools and maintained confidential progress documentation for all active clients
• Supported social media campaigns and planning, contributing to increased client engagement
• Ensured compliance with health and safety protocols by maintaining accurate inspection records

Front Desk Associate – Movati Athletic                                                                      

• Scheduled and confirmed dozens of member appointments each week to support front-desk operations
• Maintained client records and performed data entry, reducing processing errors by 10%
• Processed payments and reconciled accounts daily with consistent 100% accuracy
• Provided frontline customer service to a 5,000+ member base in a fast-paced environment

Team Lead – Purdys Chocolatier                                                                                 

• Supervised and trained a team of 8-10 staff members, improving workflow efficiency and teamwork
• Managed daily operations, scheduling, and inventory, reducing stock shortages by 15%
• Delivered customer service to hundreds of clients daily in a high-volume retail environment
• Consistently exceeded individual and team sales targets

B.Sc. (Hons) Biology – Carleton University                                                                                                 Jan 2021 – June 2024

GPA: 3.9/4