Leila Noroozi

Technologically savvy, goal-oriented, and known for being driven and motivated to help organizations thrive by showcasing diverse skills and abilities in the following IT fields: Application Support Specialist, System Administration, and IT Support Engineer.
I am a quick learner with an aptitude for technology and a stronger work ethic.
Always try to use my knowledge to fulfilling collective goals while enabling myself to grow.

Professional IT Engineer                                                                                                                                       [May 2021 - Present]

BNP Paribas,Toronto, ON

• The activity aimed to provide L2, IT standard, and enhancement support for different kinds of Finance, Marketing, and trade applications, which are customer-focused tools, like Bloomberg, StorQM, Swift alliance, Atlas, LoanIQ, TradeBoss, Kondor, StarBird,...
• Asses, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems like Windows 10 and Linux as well as virtual OS.
• Test, Troubleshoot, upgrade, and develop communication environments like Skype for business, Outlook, Symphony, Webex, Cisco Jabber, and MS Teams.
• Coordinate build and installation of OS on Laptops, Desktops, and VDIs.
• Participating in project and team meetings.
• working with the ServiceNow ticketing system and providing support for almost 30 tickets daily based in the US and Canada regions.

Application Support Specialist                                                                                                                      [June 2013 - Aug 2017]

Armani Economics Company

• Providing technical support to teams within the organization for ERP, Hamkaran System (CRM & accounting) applications
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Preparing maintenance plans and upgrading schedules for the organization’s systems
• Developing reports for teams across the business

Application Support                                                                                                                                           [March2012 ,May 2013]

Tosan Company, software development(Banking Industry)                                                                          

• I was in charge of Ayandeh Bank- payment gateway applications
• Working with Negin CRM to provide assistance to customers.
• Seeking to understand the customers’ problem
• Assessing and identifying customers’ needs and providing alternative solutions.
• Keeping customers informed and updated on the status of new products and current issues.
• Taking ownership of complaints and ensuring they are resolved to the customer’s satisfaction.
• Ensuring that customer satisfaction will be exceptional

M.Eng. in Software Engineering                                                                                                                 

Concordia University, Montreal, Canada

Courses: Cloud Computing, Advance Programming, Big Data, Advance Network Computing, Design Patterns, …