Liam .Turgeon

Dedicated Sales Associate offering 7 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

EXPERIENCE

05/2021 to 11/2022 Customer Care Agent

CIBC – Fredericton, NB

• Aided customers in solving issues they may have been experiencing with their credit card. 
• Connect with clients to ensure they receive excellent service and show we truly care to find a solution for them. 
• Followed procedures to ensure customers would not need to call back with the same concern
• Multitasked to ensure customers concerns were dealt with in an appropriate amount of time

06/2019 to 08/2020 Sales Associate

Circle K － Campbellton, NB

• Arranged new merchandise with signage and appealing displays to

encourage customer sales and move overstock items.

• Worked the night shift
• Monitored self-service gasoline pumps, helping customers as needed.
• Cleaned store inside and out, straightened displays and maintained

neat and inviting atmosphere for optimum customer satisfaction.

• Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.

05/2017 to 09/2018 Sales Associate

Restigouche Golf and Country Club － McLeods, NB

• Sold various products by explaining unique features and educating

customers on proper application.

• Answered incoming telephone calls to provide information about

products, services, store hours, policies and promotions.

• Met with customers to offer assistance with selecting merchandise,

finding accessories and completing purchases.

• Reset store displays for special events and seasonal merchandise

changes.

05/2018 to 08/2018 Sales Associate

Canadian Tire － Atholville, NB

• Arranged new merchandise with signage and appealing displays to

encourage customer sales and move overstock items.

• Maintained knowledge of current promotions, exchange guidelines,

payment policies and security practices.

• Sold various products by explaining unique features and educating

customers on proper application.

• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

04/2015 to 08/2016 Cashier

A&W Restaurant － Atholville, NB

• Operated cash register, collected payments and provided accurate

change.

• Worked closely with front-end staff to assist customers and maintain

satisfaction levels.

• Processed all sales transactions accurately and promptly to prevent

long customer wait times.

EDUCATION AND TRAINING

Engineering

St Francis Xavier University － Antigonish, NS

BBA: Marketing

University Of New Brunswick － Fredericton, NB