Louise Gaudreau

I have over 16 years of customer service experience and just over 5 years of accounts receivable.

Credit Analyst –Accounts Receivables

      Robert Allen Fabrics, Mississauga ON                          May 2014 – March 2020

• Credit hold or release orders
• Assist customers with queries as to their accounts
• Request, analyse and determine credit limit based on trade references
• Maintain and open new accounts
• Call or email customers for payment
• Process and reconcile payments via cheque, EFT, POS
• Prepare and distribute daily and monthly sales reports for the Vice President, Managers and the Finance department

Customer Service Representative - Supervisor

      Liteline Corporation, Brampton ON                     March 2008 – September 2011

• Communicated with shipping, accounts receivables, and warehouse
• Assisted customer service representatives with queries as required
• Maintained client database
• Updated retail accounts and distributed new information to the customer service representatives

• Ensured orders were entered efficiently and accurately
• Assisted customer service manager with daily duties

Bilingual Customer Service Representative (French)

      Liteline Corporation, Brampton ON                        February 2007 – March 2008

• Assisted customers, Sales Representatives, and dealers with inquiries
• Processed merchandise returns as requested
• Translated documents as required
• Reviewed and checked order entries to ensure accuracy of product and pricing
• Worked in conjunction with shipping to ensure delivery scheduling was met
• Promoted new products as directed by Sales Managers
• Provided bilingual support to other staff members, customers, sales representatives
• Data entry of incoming orders (via telephone, fax, EDI, e-mail)
• Assisted other departments in communicating to the French speaking public

Bilingual Customer Service Representative (French)

      IKO Industries Ltd., Brampton ON                             October 2002 – June 2006

• Calculated pro-rates according to warranties
• Requested cheques for home owners and credits for dealers
• Responsible for warranty claims (start to completion)
• Communicated with other departments, dealers, sales representatives, customers and clients
• Created and maintained office forms, templates and files
• Prepared and sent correspondence
• Data entry

Business Administration – Finance

      SHERIDAN COLLEGE, Mississauga             Completion date: December 2013

Course included: Consumer Credit, Financial Statement Analysis, Selling Financial Services, Accounting 1 & 2, Advanced Excel, Applied Business Management , Business Finance, Financial Management, Tax Planning, Personal Financial Planning, Investment Funds in Canada, Canadian Securities, Cost and Managerial Accounting, Statistical Methods and Analysis, Financial Mathematics, Business Case Studies and Analysis in Financial Management, Business Project Management, Micro and Macro-Economics Marketing I, Human Resource Management 1, E-commerce, and Business Communication.

Certificate, Office Administration

      COLLÈGE BORÉAL, Sudbury ON                                    Graduated: June 2002

Course included: Computer technology, Customer Service, Commercial Mathematics, Office Procedures I and II, English Communications I and II, and Simply Accounting.