Lucas Friedmann

Hi my name is Lucas and I am a front end web developer.

MAVIS Group | Burlington, ON. | 2021 – Present 
IT Support Specialist
- Diagnosing software & hardware support requests via phone, chat, Slack, e-mail, and tickets
- Supporting set up, integration, configuration and troubleshooting of Mac, Windows, and Linux computers
- Collaborating with various departments to support troubleshooting network connectivity, AV testing, Inventory
- Performed solution verification and testing for defects and enhancements for Quality Assurance efforts and BETA test projects

Southwest Automatics | Kitchener, ON. | 2017 – 2021 
Lead Technician/ IT Support
- Built a responsive web design with HTML5, JavaScript, React Native, and API Libraries
-  Provided 2nd tier problem solving expertise to address, identify root cause, and resolve
- Installed/ integrated new server software & hardware for automatic door operators (touchless access control systems)

Grand River Hospital | Kitchener, ON. | 2012 – 2016 
IT Support
- Installed & maintained software and hardware components for administrative personnel
- Trained employees on use of computers, printers, or other tech related applications
- Provided technical support for a healthcare ERP system

Software Engineering Immersive | General Assembly | 2022 

Computer Engineering | Conestoga College, Kitchener, ON | 2012 

Linux Training | Udemy, Online | 2012