Luzette Julme

I am positive. Whenever there's a problem, there's always a way out. I am passionate about customer service, and I am dedicated to maintaining a professional relationship with my customers by listening to their needs.

Nordia 

Bilingual Customer service, Canada post (June 2023- current) 

I am currently working from home for Canada post. 

My responsibilities are: 

• Answering the calls
• Learning Canada post (Ex: policies)
• Providing accurate information to the customer
• Listening to the customer's needs
• Writing service tickets (For investigation) 
• Dealing with unhappy customers

College 

Dawson College (August 2021- August 2023)

3-year program, Business Management and Marketing 

During these three years, I have learned the principles of marketing to business communication, customer relationship marketing, sales and marketing and quantitative marketing. Also, we covered the essentials of the research studies on markets, products, prices, distribution, and promotions.