Ma Flordeliz Vargas

Dear Hiring Manager,

I am writing to express my interest in the opening for the position .

This opportunity appeals to me for several reasons. Most importantly, I have a proven track record of success in leadership roles. A highlight in the course of my recent experience involved daily interactions with our client for daily presentation and reports. 

The growth opportunities is very appealing to me as well. My understanding of your company culture is that there are ample opportunities for self-motivated individuals like me. A keen eye for detail and a focus on being highly organized are traits im eager to apply in a position in your organization. 

It would be a pleasure to share more of my experience with you.

Thank you for your consideration

Sincerely,

Ma Flordeliz B Vargas

• Handle multiple accounts across different Lines of Business, ensuring smooth operations and meeting client and company financial goals
• Analyze real time call trends and make necessary staffing adjustments to optimize resource allocation, maintain service levels, and meet key performance indicators (KPIs) such as Service Level and Schedule Adherence
• Collaborate with various departments to ensure efficient Intraday Performance
• Serve as the point of contact for escalations, outages, system issues, and other production-impacting situations, resolving them promptly and effectively
• Update schedules and respond to escalated issues and ad hoc requests in a timely manner
• Strategically plan off-phone events to maximize agent productivity
• Maintain strict confidentiality regarding organizational strategies, objectives and practices

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