Madelyn Phillips

Operations professional with proven success in hospitality management, combining strategic thinking with hands-on leadership. Track record of implementing efficient systems, developing high-performing teams, and driving significant business improvements through process optimization and service excellence.

Operations Management

• Retail and hospitality operations oversight

• Merchandising and display optimization

• Revenue growth and profit management

• Staff scheduling and productivity

• Budget development and cost control

• Quality assurance and health and safety compliance

• Standard operating procedure and policy development
• Customer experience excellence

Systems and Process Excellence

• POS systems management

• Inventory control and management

• Workflow optimization

• Quality control systems

• Data analysis and reporting

• Cost reduction and process improvement strategies

Leadership and Team Development

• Staff hiring and retention strategies

• Training program creation and development
• Team motivation and engagement 

• Performance management and reviews
• Cross-functional team leadership

• Conflict resolution and problem-solving

• Change management

• Customer service excellence

• Lean Six Sigma - Green Belt Theory, Mohawk College (2021)
• Food Handler Certified (2024)
• Smart Serve Certified (2023)
• AODA Training (2024)