Mahshid Hosseini

Work Experience
CUSTOMER SATISFACTION AND SALES ANALYST – Shatel – Tehran, Iran August 2017 – November 2020
● Conducted in-depth analysis of customer satisfaction data using Tableau, Python, and Excel, identifying key trends, patterns, and insights to drive strategic decision-making and enhance customer experience.
● Developed and maintained Tableau dashboards and reports to visualize customer satisfaction metrics, sales performance, and other relevant KPIs, providing actionable insights to stakeholders.
● Analyzed sales data using Excel, identifying opportunities for revenue growth, cost reduction, and process optimization.
● Conducted ad-hoc analysis to support strategic initiatives like market research, pricing optimization, and customer segmentation.
● Collaborated with the sales team to develop and implement sales strategies and initiatives based on data insights, resulting in a 30% increase in sales.
● Developed and managed ad hoc reports for sales, and management on a daily, monthly, quarterly, and yearly basis.
● Improved the customer ranking system and the process of finding target customers more efficiently.
DATA QUALITY ANALYST – Arkan Arzesh – Tehran, Iran July 2016 - July 2017
● Conducted comprehensive data quality assessments and audits, utilizing SQL queries and Python scripts to identify anomalies, inconsistencies, and errors in large datasets with over 10K+ rows and 30+ columns, ensuring data accuracy, completeness, and integrity.
● Collaborated with cross-functional teams, including data engineers, analysts, and stakeholders, to define and implement data quality standards, processes, and governance frameworks.
● Utilized Python for data manipulation, transformation, and statistical analysis, performing data profiling and anomaly detection to identify and resolve data quality issues.
● Created interactive data visualizations and reports using Power BI, presenting data quality metrics and trends to stakeholders in an easily understandable format.
● Generated weekly/monthly reports on data quality, utilizing Dax in Power BI and other reporting tools, highlighting key findings
and trends to management and stakeholders.
● Documented data quality issues, resolutions, and data quality improvement plans, providing clear documentation for future
reference and audit purposes.
BUSINESS DATA ANALYST – Mabna – Tehran, Iran April 2014 – May 2015
● Leveraged Excel, Tableau, and SQL to analyze and interpret complex business data, providing actionable insights to support
decision-making and drive business growth.
● Collaborated with the IT team to extract, integrate, and transform data from various sources into Excel, Tableau, and SQL
databases, ensuring data availability and accessibility.
● Developed Excel spreadsheets with advanced formulas, pivot tables, and data cleansing techniques to manipulate, transform,
and preprocess data for analysis.
● Utilized SQL queries to retrieve, manipulate, and join data from relational databases, ensuring data integrity and optimizing data
retrieval processes.
● Designed interactive data visualizations using Tableau, creating intuitive dashboards and reports to enable stakeholders to
explore and understand data.
● Presented findings and insights derived from data analysis through clear and impactful reports, presentations, and visualizations
to stakeholders at all levels.

MASTER OF ELECTRICAL AND COMPUTER ENGINEERING – Carleton University – Ottawa, ON 2021-2023
BACHELOR OF INFORMATION TECHNOLOGY – Azad University – Tehran, Iran 2012-2016