Mahshid Hosseini

Possess nearly 5 years of experience in the fields of data analysis, business intelligence analysis, and quality assurance analysis. 

Incredibly passionate about data, statistics, and visualization. 

An expert in utilizing tools such as Excel, Python, SQL, Tableau, and Power BI.

Work Experience
CUSTOMER SATISFACTION AND SALES ANALYST – Shatel – Tehran, Iran August 2017 – November 2020
● Conducted in-depth analysis of customer satisfaction data using Tableau, Python, and Excel, identifying key trends, patterns, and insights to drive strategic decision-making and enhance customer experience.
● Developed and maintained Tableau dashboards and reports to visualize customer satisfaction metrics, sales performance, and other relevant KPIs, providing actionable insights to stakeholders.
● Analyzed sales data using Excel, identifying opportunities for revenue growth, cost reduction, and process optimization.
● Conducted ad-hoc analysis to support strategic initiatives like market research, pricing optimization, and customer segmentation.
● Collaborated with the sales team to develop and implement sales strategies and initiatives based on data insights, resulting in a 30% increase in sales.
● Developed and managed ad hoc reports for sales, and management on a daily, monthly, quarterly, and yearly basis.
● Improved the customer ranking system and the process of finding target customers more efficiently.
DATA QUALITY ANALYST – Arkan Arzesh – Tehran, Iran July 2016 - July 2017
● Conducted comprehensive data quality assessments and audits, utilizing SQL queries and Python scripts to identify anomalies, inconsistencies, and errors in large datasets with over 10K+ rows and 30+ columns, ensuring data accuracy, completeness, and integrity.
● Collaborated with cross-functional teams, including data engineers, analysts, and stakeholders, to define and implement data quality standards, processes, and governance frameworks.
● Utilized Python for data manipulation, transformation, and statistical analysis, performing data profiling and anomaly detection to identify and resolve data quality issues.
● Created interactive data visualizations and reports using Power BI, presenting data quality metrics and trends to stakeholders in an easily understandable format.
● Generated weekly/monthly reports on data quality, utilizing Dax in Power BI and other reporting tools, highlighting key findings
and trends to management and stakeholders.
● Documented data quality issues, resolutions, and data quality improvement plans, providing clear documentation for future
reference and audit purposes.
BUSINESS DATA ANALYST – Mabna – Tehran, Iran April 2014 – May 2015
● Leveraged Excel, Tableau, and SQL to analyze and interpret complex business data, providing actionable insights to support
decision-making and drive business growth.
● Collaborated with the IT team to extract, integrate, and transform data from various sources into Excel, Tableau, and SQL
databases, ensuring data availability and accessibility.
● Developed Excel spreadsheets with advanced formulas, pivot tables, and data cleansing techniques to manipulate, transform,
and preprocess data for analysis.
● Utilized SQL queries to retrieve, manipulate, and join data from relational databases, ensuring data integrity and optimizing data
retrieval processes.
● Designed interactive data visualizations using Tableau, creating intuitive dashboards and reports to enable stakeholders to
explore and understand data.
● Presented findings and insights derived from data analysis through clear and impactful reports, presentations, and visualizations
to stakeholders at all levels.

MASTER OF ELECTRICAL AND COMPUTER ENGINEERING – Carleton University – Ottawa, ON 2021-2023
BACHELOR OF INFORMATION TECHNOLOGY – Azad University – Tehran, Iran 2012-2016