Khurram Aleem

To whom it may concern.

I am writing with great interest in for IT Support Analyst, Deployment Tech, IT Field Service Tech, or Desktop Support, position in your esteemed organization. I have strong organizational ability, excellent team player, and can work independently as well. In addition, I work well under pressure to meet deadlines, and my professionalism is reflected in my work ethic.

The attributes and qualifications that you are seeking match my qualifications. Further qualifications that I can include:

• Over ten years of experience working in the IT industry as a Computer Technician, Desktop Support, Help Desk Analyst, and Customer Service Representative.
• Over two years experience working as a Team lead and the ability to handle IT projects.
• Computer systems and software installation, repair, maintenance, troubleshooting, problem resolution
• Demonstrated ability to multi-task by troubleshooting several various computer issues at the same time
• Phone system support (iPhone, Blackberry, analog, digital, cellular, and VOIP).
• Support Apple products (MacBook Pro, iPad, iPhone, iMac ).
• Experience in Service Now, Remote, and onsite Support.
• Knowledge of hardware installation, configuration, troubleshooting and repair
• (Servers, Laptops, Desktops, and Netbooks (HP, DELL, TOSHIBA, ACER, LENOVO/IBM , and others)
• Able to contribute positively and work effectively within a team environment.
• Have strong decision-making, problem-solving, analytical, and time-management skills.
• High integrity, reliability, honesty, and ethical standards.
• Fluent in English, both verbal and written.
• Able to work in a fast-paced environment and able to lift 50+ lbs.

With my education, knowledge, and professional experience in different financial and non-financial multinational organizations like CIBC Bank, ABN AMRO Bank, RBC Bank, HSBC Bank, Royal Bank of Scotland, and Faysal Bank Limited, I am confident that I can make positive contributions in your organization.

• Exceptionally dedicated Canadian IT Desktop Support Analyst having 10 years’ experience working in the Canadian and various Multinational Banks as a Desktop Support Technician, IT Deployment Technician, Field Service Technician, and Information & Risk Management Officer.
• Completed O365 migration at Sundial Group of Industries in Old’s Alberta where 400+ mobile and laptop users migrated on MS Outlook, MS Teams, and on other in-house applications, then moved to the Cloud.
• Completed over 20 detailed projects related to TCP/IP and DHCP on network printers in CIBC Bank Alberta Canada.
• Completed more than 300 desktops and laptops Windows 10 projects installed through SCCM and configured as required at CIBC bank all over Alberta.
• Worked as Team Lead in the Cisco eVoIP migration project at TD Bank and HSBC Bank Canada.
• Administered more than 3000+ active directory users in financial organizations like CIBC Canada, TD Canada HSBC Canada.   
•  Installed Apple software including Mac OS X and provided support to customers on phones, online, and remotely.
• Diagnose, troubleshoot, and fix Mac OS X, and Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Apple Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
• Migrated more than 5000 users’ data on the Symbol Core banking application in Faysal Bank Limited Pakistan. 
• Knowledge of Microsoft Office 365 support and Microsoft Outlook, Microsoft Project, Microsoft Visio, and Internet Explorer, as well as Adobe Acrobat Suites and Security enterprise anti-virus solutions.
• Experienced in Operating system installation through SCCM and transfer software in SCCM to the user and troubleshoot Windows 7, Windows 10, MAC OSX
• Provided excellent hardware support to almost all types of IT devices including all peripheral devices such as iMac, Macbook Pro, Macbook Air, Desktop, Laptop, All in One, Tablets, Cellular Phones, VOIP Phones, MFP Printers, Network Printers.
• Participate in internal and external IT audit processes and respond to possible security breaches following defined procedures in compliance department. 
• Expert in commissioning and decommissioning equipment, provided IT support to work-from-home employees.

Working experience on POS (Point of Sale) installation, troubleshooting, and decommissioned.

ITIL Certification, 

A+ Certification

Microsoft 0365 Certification. 

Diploma in Computer science.