Maiyani Harsh

Highly skilled and customer-focused retail sales and technical support representative with a strong background in the retail industry. Proven ability to effectively communicate technical concepts to non-technical individuals, resulting in increased customer satisfaction and sales. Adept at troubleshooting and resolving complex technical issues, ensuring optimal functionality of products. Exceptional sales acumen with a track record of consistently exceeding sales targets. Strong interpersonal and problem-solving skills, enabling seamless collaboration with customers and internal teams. Committed to delivering exceptional service, driving customer loyalty, and contributing to the overall success of the organization.

• Conducting 100+ sales calls with customers per day to identify their needs, showcase products, and close deals.
• Responding to customer inquiries, resolving issues or complaints in a timely and satisfactory manner, and maintaining a 95% customer satisfaction rate.
• Collaborated with internal teams, such as marketing or management, to ensure smooth communication and coordination for effective sales efforts, resulting in a 20% improvement in cross-departmental collaboration and sales efficiency.
• Provided accurate and timely sales reports, sales forecasts, and other sales-related documentation to management, contributing to a 15% increase in sales analysis and data-driven decision-making.
• Stay up-to-date with product knowledge, industry trends, and competitor activities to effectively communicate with customers.
• Utilize sales tools and software, such as CRM systems, to manage sales activities, track leads, and document customer interactions.
• Achieved or surpassed assigned sales targets, quotas, and KPIs, consistently meeting or exceeding sales targets for 6 consecutive quarters, resulting in a 120% achievement rate.
• Participated in 10+ sales training programs, acquiring advanced negotiation, and closing techniques, resulting in a 35% increase in deal closure rate and earning recognition as a top sales performer.
• Implementing a customer referral program that resulted in a 50% increase in referral-based leads, contributing to 20% of total sales revenue.

I have done my undergraduate diploma in supply chain management with a GPA of 3.6 out of 4.