Mangesh Pawar

Profile Summary:

• A result oriented and accomplished Banking & Finance professional with 10+ years of experience in the Banking & Finance Operations, Customer Account management, Customer Service & relations, due diligence, KYC/AML, Risk, Compliance, Financial crimes.
• Proficiency in Client relationship management, Investment management, Operations Management, On-boarding & Recertification, Risk Assessment, Transaction Monitoring for Retail, Corporate and Institutional Banking Clients.
• Possess strong operational skills, decision making and mentoring skills while maintaining high standards of personal performance and professionalism with ability to connect with customers/people at any level of business.
• An excellent communicator with capabilities in achieving benchmarks in business enhancement, negotiations, improving customer service and drive to constantly upgrade skills & knowledge.
• Excellent verbal and written communication, comprehensive problem-solving abilities, 
• Good team player, good at multitasking, attention to detail, willingness to learn anything new, hard worker, believe in punctuality and perfection, ability to work under deadline.

Professional Experience:

BNP Paribas, as Assistant Manager (1st Jan 2022 to 29th Nov 2022)     

Roles & Responsibilities

• Successfully manage a team performing operations including customer service, client account management, investment advisory solutions and be accountable for consistent delivery with highest quality.
  • Provide guidance & mentorship to the team for delivery of goals and promote learning culture.
  • Proficient in executing transactions accurately and efficiently and in time independently within the defined SLAs.
  • Report key risks & control indicators for the business unit. Develop risk mitigation plans. 
  • Ability to work with all levels in the organization across different teams. Strong negotiation, facilitation and influencing and consensus building skills. 
  • Prepare documentation and provide updates to team members in preparation for client meetings.
• Capable of working independently on daily reports, which needs to be published to internal/external parties. Expertise in data crunching, managing MIS, KPI and working on PPTs/Governance deck.
• Provide appropriate feedback to team members for quality on a timely basis.

BNP Paribas, as Senior Associate (14th May 2018 to 31st Dec 2021)

Roles & Responsibilities: 

• Proactively lead, participate and develop a strong partnership with the business, through regular communication and engagement with Investment advisory teams and key senior management.
• Adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials.
• End to end execution of processes including identifying the data, verification, screening and sourcing of documents and detailed investigation and research.
• Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of the client and operations.
• Subject matter expert for the process and provide on the job training to new joiners. POC for resolution of process and policy related queries for team members.
• Provide the best-in-class client experience at every interaction with clients, team members and colleagues.

Accenture Solutions Pvt Ltd, as Quality Auditing Analyst (29th July 2016 to 29th April 2018)

Roles & Responsibilities: 

• Working as Analyst (SME) in Quality Assurance team dealing with Clients across globe complying with various Country specific regulatory guidelines.
• Perform quality inspections, document findings using required audit process/procedures and act as point of contact for policy/procedure updates.
• Deep analysis included summarizing structures and control, identifying and verifying the ultimate beneficial owners of the firms and performing EDD (Enhanced Due Diligence) for high risk clients.
• Act as a vital link liaising between the clients/Banks/other internal departments and the operations team.
• Worked with Senior Managers, Lines of Businesses & other departments to ensure ongoing compliance with banking Standards & regulatory requirements.

Endurance International Group Inc. as Senior Compliance Officer (1st Aug 2013 to 25th July 2016)

Roles & Responsibilities: 

• Create, maintain and improve processes for operational consistency.
• Developing and maintaining and documenting policies, procedures and its related activities to prevent illegal, unethical, or improper conduct.
• Following a methodology to identify and analyze the financial impact of loss to the organization by securitizing transactions with the help of various applications and tools. 
•  Review, analyze, perform root cause analysis, formulate and implement recommendations on complaints.

Directi Internet Solutions Pvt Ltd.  As Compliance Officer (22nd Nov 2010 to 31st July 2013)

Roles & Responsibilities: 

• Performs a central administrative role, which involves interaction with almost every department and organization concerned with the Compliance Program.
• Support to all the operational activities of the team, including follow up on pending client issues, resolving client queries, email correspondences, report preparation, etc.

Software Proficiency:

• Well versed with MS-Office: Word, PowerPoint, Excel, Outlook & Power BI.
• Good knowledge of most of the web applications and tools.

Post Graduation in Business Administration with specialization as Operations Management.