Mani K

A student looking to break into software development jobs

Credit Card Associate

Bank Of Montreal(BMO)

December 2022 to April 2023

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted available products and services to customers during
  service.

Assistant Manager

Tacobell

January 2019 to Current

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on tasks to meet business and customer needs.
• Managed schedules accepted time off requests and found coverage for short shifts.
• Recruited and interviewed candidates for management to evaluate readiness and fit for position.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

Computer Systems Technician- Software Support
Mohawk College

Jan 2018 to Jan 2020