Maricris Esmeralda

My name is Mary, I am a self-starter, dedicated team member, energetic and passionate with work. I have 9+ years of HR/Recruitment experience with 5 years of experience as Customer Service Representative, Technical Helpdesk / Technical Support Representative. 

MORGAN MCKINLEY - PHILIPPINES

Delivery Manager - Recruitment Solutions 

April 2022 - June 2023

Leadership

• Directly reporting to a Senior Manager in Singapore
• Part of the Philippines Leadership and Pioneering Team as we built and grew the Morgan McKinley
• Business in the Philippines to support different countries.
• Managed the Technology and Non-technology verticals - Contracting Desk in Morgan McKinley
• which comprises different industries such as Technology, Sales and Marketing, Banking and
• Finance, Projects and Operations, E-Commerce, Supply Chain, etc.
• Attend to Leadership Meetings and Trainings, Leads Generation and Networking
• Reports Generation - Daily, Weekly and Monthly submissions of reports to Internal Business Stakeholders (Singapore)

Client and Stakeholder Management

• Excellent Stakeholder Management
• Partnered with Clients such as Facebook (META), Microsoft, Accenture, Adobe, Grab, Servicenow, Allegis Global Solutions, HSBC etc.
• Managed Internal and External clients and business stakeholders to ensure business success and continuous improvement
• Attended Supplier Briefing calls and client meetings
• Liaise and communicate with Clients regularly, to gather client feedback and encourage further sales
• and hires from the client.

Recruitment Delivery and Operations

• Built and managed the Offshore Team - Senior Consultants and Consultants, supporting Singapore
• Managed Service Provider (MSP) Accounts - Contract roles
• Managing the Team’s Recruitment direction, performance, activities and monthly forecasts
• Leads and facilitates Daily scrum and stand up meetings to ensure that each member of the team is
• focused specifically on what is urgent, what needs doing and what may be standing in the way.
• Receives job requisitions from clients and assigns the roles to Consultants accordingly.
• Do Quality Check of all the CV endorsements prior to submission to Client’s portal
• Mentor the team through all phases of the Recruitment process from attending the Job briefing calls
• with end clients, sourcing and shortlisting of candidates, interview preparation, post-interview debrief
• with candidates, selection and offer stage, onboarding and offboarding.
• Coaching / 1:1 sessions with Senior Consultants and Consultants for KPI and Performance Reviews
• Provide trainings and monitor the Teams Daily, Weekly, and Monthly Performance and drive continuous improvements

Reason for Leaving: Migration to Canada

MICHAEL PAGE INTERNATIONAL - PHILIPPINES

Consultant (Technology - Permanent Desk)

November 2021 – March 2022

• Partner with the Clients and acts as Specialist Consultant for Technology
• End to end recruitment from sourcing to onboarding, focusing on Technology Recruitment from Mid to C-Level / Associate Directors and Director of Technology (IT)
• Client management and Account management
• Candidate Management and career coaching

Tools and Technology used: Salesforce, LinkedIn Recruiter

Reason for Leaving: Better career opportunity with Morgan McKinley

EPS STAFFING SERVICE GROUP INC. - PHILIPPINES | A Part of EPS GROUP SINGAPORE

Lead Recruitment Consultant - Contract Desk

August 2020 – October 2021

• Directly reporting to the CEO and Executive Directors in Singapore
• Leading Recruitment Consultants in Philippines office to support Singapore Contract roles
• Managing end to end Recruitment cycle from candidate sourcing to onboarding / offboarding within Asia Pacific Region (Singapore, Philippines, Malaysia, etc.)
• Account Management, Business development activities to acquire new clients for the EPS Philippines Branch
• Managing and building business working relationships with existing clients
• Attend to Management meetings for both Singapore and Philippines
• Attend to Client Meetings
• Report’s submission; responsible to review, maintain and improve the recruitment processes anD procedures for the Philippines office

K2 PARTNERING SOLUTIONS, A Partner of SAP - SINGAPORE

APAC Senior Technical Recruiter (Asia Pacific & South East Asia Regions)

October 2018 - May 2020

• Business development and sales - Acquire new clients through cold calling and connect with existing clients 
• End to end IT recruitment from sourcing to onboarding for various clients such as MNC, Public Sector and SI
• Extensive sourcing on Enterprise Cloud and on Premise (ERP/SAP), Predictive Analytics & Big Data, Social & Enterprise Mobility, Cybersecurity, Artificial Intelligence and Robotics markets
• Global sourcing for the best and niche consultants in the market

Achievements

● Joined K2 on 8th October and was the Top Resourcer on January 2019

● “Top Biller” for K2 ASEAN Contract Resourcer for Year 2019 with sales amounting to USD $168K

(Contracts)

● Top Candidate Productivity for K2 ASEAN for year 2019

Tools and Technology used: LinkedIn Recruiter, Salesforce

Reason for Leaving: Retrenchment due to Covid-19 surge. Traveled back to the Philippines.

EPS CONSULTANTS PTE LTD - SINGAPORE

Senior Recruitment Consultant

June 2014 – September 2018

- Certifications: CEI Certification, Key Account Management, Negotiation for Success

- Directly reporting to the CEO and Executive Director

- Handles IT recruitment for various clients in SI and end user environment:

- Recruits for various positions, mid-level up to managerial positions:

• Ensure candidate’s profile matches the client’s requirement
• Conduct thorough screening of CVs before profiling to client
• Handles Client and Account management for the following areas:
• Requirements gathering for every position handled
• Interview Arrangement between Clients and Candidates
• Profile calibration and issue resolution
• Perform interviews via phone and/or face-to-face; and do the necessary selection for potential job seekers
• Manage both clients’ and candidates’ expectation during offering stage and disclosure of compensation
• Prepare monthly sales report to Management and submit sales slip for every successful closures

Achievements

KPIs – Sales target is up to 3 times (Minimum) / 5times/ 10times(optimum) of my salary

Revenue Figures – approximately SGD 20k – 30k

Placement Figures – Permanent Placement (20k – 30k); Contract Staffing (5k monthly placement)

Contractors/runners – 10-15 Client Accounts

Key Achievements –Achieved optimum sales; incentives range up to 4,500k+

Received 4times increment due to outstanding performance from 2014 to 2016

Top 5% in overall ranking; No.1 most number of hires for one of the biggest client (Government & SI)

and closed 3 big deals in 3months

Top 1 in overall ranking for Year 2015 - Achieved almost 2x of my annual sales target for Year 2015

Outstanding Performance – September 2017

Reason for Leaving: Career advancement

FUJI XEROX SINGAPORE - SINGAPORE

Level 2 Technical Helpdesk Specialist (SOE Government)

February 2013 – June 2014

● Handles IT and Desktop support for Singapore Government (SOEasy Programme)

● Conducts 1st & 2nd level troubleshooting for desktops/laptops/network & printer devices

● Responsible in logging cases, updating and/or creating proper documentation

● Provide technical support for software and hardware issues for laptops and desktops

● Coordinates with IT Point-of-Contact / IT administrators in every Government Agencies if required

● Prepares Daily, Weekly and Monthly Reports for Management

Reason for Leaving: End of SOE Singapore Government Project

FUJI XEROX SINGAPORE AUTHORIZED RESELLER (SINGAPORE)

Docu Connex Pte Ltd

Assistant Systems Engineer (On-site)

February 2012 – January 2013

• Handles support for Fuji Xerox, Singapore
• Provide support for Installation and Configuration of Fuji Xerox machines and Software
• Conducts Product Training to customers after machine installation
• Provide Pre-sales and After-sales
• Provide technical support for software and hardware issues for laptops and desktops
• Configures technical issues using Remote Desktop Connection
• Updates Customer database with the use of File Maker
• Provide support for Networking and Cabling
• Ensures customer satisfaction by doing monthly check on customer end
• Ensures first contact resolution
• Maintain high level of customer service and ensure that service levels are met or within threshold
• Adhere and promote company policies and procedures

Reason for Leaving: Deployed to work for SOE Project under FXSG.

ORCHID CYBERTECH SERVICES INC. (PHILIPPINES)

Technical Support Representative

2011

• Handles support for Total Peripherals Group (TPG), an international Telecommunications company
• Answer phone / email inquiries regarding technical support issues
• Provide support for ADSL / Broadband and Mobile concerns through phone and email
• Provide technical support for hardware issues (desktop, laptop, printers)
• Coordinate with other departments to ensure first contact resolution
• Maintain high level of customer service and ensure that service levels are met or within threshold
• Adhere and promote company policies and procedures

Reason for Leaving: To explore and pursue employment opportunities in Singapore.

PACIFICHUB CORPORATION (PHILIPPINES)

Technical Support Representative

2010

• Handles support for Globe Telecommunications Inc., a local Tele Communications company
• Answer phone / email inquiries regarding technical support issues
• Coordinate with other departments to ensure first contact resolution
• Maintain high level of customer service and ensure that service levels are met or within threshold
• Adhere and promote company policies and procedures

Reason for Leaving: To explore and grow in an International company.

PHILIPPINE LONG DISTANCE AND TELECOMMUNICATIONS COMPANY (PLDT)

APPRENTICE, Information Systems Department

November 2009 – January 2010

• In-charge of ad-hoc duties assigned by mentor
• Monitor and resolve system issues as directed
• Maintain high level of support and ensure that service levels are met or within threshold
• Adhere and promote company policies and procedures

Reason for Leaving: End of Internship

Bachelor's Degree in Information Technology

St. Paul University Quezon City

Bachelor of Science in Information Technology

Graduated March 2010