Marisa Pilgrim

Dedicated and detail-oriented administrator with over 12 years of experience supporting Human Resources (HR),
Health & Safety, and executive leadership teams. Proven expertise in managing complex administrative processes,
including onboarding/offboarding, event coordination, confidential records management, and financial tracking.
Skilled in streamlining operations and driving cross-departmental collaboration, while supporting senior leaders
and advancing organizational goals. Passionate about community-building and committed to equity, diversity,
inclusion, and accessibility (EDIA), with a track record of designing and delivering engaging virtual and in-person
initiatives. Recognized for a calm, confident presence, discretion with sensitive information, and a collaborative
mindset that strengthens workplace culture and delivers meaningful results.

Resident Experience Manager | Aramark Canada | Calgary, Alberta | 2022 – Present
 Provided comprehensive support to operations Managers across 7 regional service sites, ensuring
compliance with policies, quality, and safety standards.
 Created, coordinated and executed employee training, ensuring company, client and regulatory
compliance.
 Supported cross-departmental initiatives such as employee engagement surveys and workplace culture
improvements.
 Planned and executed client and customer events and meetings, including materials, logistics, and followup
tracking.
 Acted as liaison for executive leadership, ensuring transparency and timely completion of strategic
initiatives, including synthesis of complex ideas and data into clear, actionable insights.
 Led training initiatives that improved service quality scores by 18%.
Executive Administrator | Aramark Canada | Calgary, Alberta | 2018 – 2022
 Supported HR functions: onboarding, payroll, compliance communications, and policy administration.
 Maintained confidential employee records and tracked compliance with HR and Health & Safety
requirements.
 Coordinated leadership workshops, safety initiatives, and quarterly engagement events, along with
calendar management and travel logistics
 Managed budgets, invoices, and expense processing, ensuring financial accuracy.
 Prepared and reviewed executive-level correspondence for accuracy and compliance.
Office Administrator | Skyline International | Toronto, Ontario | 2016 – 2017
 Assisted with hotel and resort real estate investment, development and management processes, including
drafting legal documents, site tours and staging
 Assisted with financial documentation, AR/AP, tracking expenditures, and invoice processing from pre- to
post-construction
Administrative Assistant | Skyline International | Toronto, Ontario | 2015 – 2016
 Delivered executive-level administrative support, managing schedules, correspondence, and records.
 Coordinated and documented Health & Safety Committee meetings and compliance initiatives.
Supervisor | Canadian Fitness Professionals (CanFitPro) | Toronto, Ontario | 2013 – 2015
 Reported service delivery statistics and advised on possible improvements
 Prepared onboarding for new staff and assisted in training new hires
Customer Service Administrator | Canadian Fitness Professionals (CanFitPro) | Toronto, Ontario | 2012 – 2013
 Exceeded service delivery goals monthly
 Delivered exceptional customer service to various clientele
Supervisor/Trainer | St. Lawrence Centre for the Performing Arts | Toronto, Ontario | 2009 – 2012
Bartender/Usher | St. Lawrence Centre for the Performing Arts | Toronto, Ontario | 2007 – 2009
VIP In-seat Server | Maple Leaf Sports & Entertainment | Toronto, Ontario | 2004 – 2007

Human Resources Certificate | University of Alberta | 2022 - 2024