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Marjielou Balili

Marjielou Balili

Healthcare Worker

Healthcare

Terrace, Regional District of Kitimat-Stikine

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About Marjielou Balili:

I’m a healthcare worker focused on mental health and substance use support, currently working as an MSHU Lifeskills Worker with Northern Health. I bring strong customer‑service and communication skills from my time at Service BC and several years in leadership roles in the restaurant industry. I’m dedicated, compassionate, and committed to making a positive impact in my community.

Experience

Professional Experience

MSHU Lifeskills Worker, Northern Health — Oct 2024 to Present

Supporting individuals in mental health and substance use programs through daily living skills, structure, and person‑centered care.

Server, Chances Terrace — Nov 2023 to Present

Providing customer service in a fast‑paced environment while maintaining strong communication and multitasking skills.

Customer Service Representative, Service BC (Terrace) — Jan 2022 to Oct 2024

Assisted community members with government services, documentation, and problem‑solving while delivering clear, respectful, and efficient service.

Team Lead, A&W Terrace — June 2020 to Oct 2023

Coordinated staff, supported daily operations, and ensured quality service and smooth workflow.

Assistant Restaurant Manager — July 2016 to Feb 2020

Managed staff, scheduling, training, and customer service while overseeing restaurant operations.

Education

Relevant Education

MSHU Certificate — March 2025

Post‑Degree Diploma in Business — August 2021

Bachelor of Science in Business Administration, Major in Financial Management — March 2016

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