maryam hashimi

2+ years experience in customer service and settlement woker, meeting clients’ needs
Specializing in records management, problem-solving, and increasing clients’ satisfaction
Maintaining website information, helping with digital marketing, and promoting the services
Proven efficiency with an ability to quickly learn and navigate any computer software program 
certificate of Graphic Design, using illustrated design for making logos and brochures
Goal and detail-oriented, dependable and hard-working client care representative
Technical skills in Word, Excel, PowerPoint, and Outlook
High proficiency in English, Dari, Farsi, and Pashto
Goal and detail-oriented, dependable and hard-working client care representative
Persona motto:  To make a difference in the workplace

Office Administrator, Client Care Representative  Nov 2022 – Present
Fulcrum Therapy, Coquitlam, BC
Providing friendly and prompt client-focused services; welcoming clients, providing info
Day-to-day administrative work such as: answering phone calls, responding to emails, data entry
Communicating with ICBC, insurance companies, and submitting requests/extensions, the claims
Maintaining records of health services, insurance claims, paid invoices
Conformed to all rules and policies of the facility, including health and safety policies
 

Customer service, Cashier Jan 2022 – June 2022
Milk & Honey Café, Burnaby, BC
Provided excellent customer service and trained new employees 
Managed a group of 5+ employees, ensuring customer satisfaction
Maintained a very clean, organize work environment, and conducting cashier audits