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Toronto
Maryellen Rayford

Maryellen Rayford

Online assistance

Customer Service / Support

Toronto, Ontario

Social

Services offered

Customer Support Assistance

This is the most common type of online assistance. It includes:

Live chat support: Customers interact with a human or AI agent via chat to solve problems instantly.

Email or ticket support: Customers submit issues and receive responses later.

Chatbots: AI-driven systems (like me!) that provide automated answers, help with troubleshooting, or guide users to resources.

Knowledge bases & FAQs: Online libraries of answers, guides, and tutorials.

Live chat support
Customer support
Email support
Ticket support
Chatbots
Approximate rate: CAD$ 105 per hour

Experience

“Online assistance” generally refers to help or support provided through the internet, often in real time. It can take many forms depending on the context — here’s a breakdown of the main types and how they work:

Education

Live chat support
Knowledge bases & FAQs

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