Best professionals offering live chat support services in Toronto

Live Chat Support

Description

Professional live chat support services are offered to businesses and organizations in Toronto, Ontario, Canada. To perform this service, professionals must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Requirements

Industry professionals must have a strong understanding of customer service principles, as well as experience working with various software and tools. They must also be able to work independently and as part of a team.

Accreditation and Certification

Recommended accreditations and certifications for live chat support professionals include the Certified Customer Service Representative (CCSR) and the Certified Support Specialist (CSS) designations.

Choosing a Provider

When choosing a live chat support provider, clients should look for professionals who have experience working with similar businesses and industries. They should also ensure that the provider has a strong understanding of their specific needs and requirements.

Questions to Ask a Provider

• What experience do you have working with similar businesses and industries?
• What is your approach to providing live chat support?
• How do you handle complex customer issues?
• What metrics do you use to measure the effectiveness of your live chat support services?

References

For more information on live chat support services, clients can refer to the International Customer Service Institute (ICSI) and the Customer Service Institute of America (CSIA).

Average Prices

The average hourly rate for live chat support services in Toronto, Ontario, Canada is between $25 and $40 CAD. However, rates can vary depending on the provider's experience, qualifications, and the specific needs of the client.

Requesting a Quote

When requesting a quote for live chat support services, clients should provide detailed information about their specific needs and requirements. This will enable the provider to provide a more accurate quote and ensure that they are able to meet the client's needs.

Fees for Live Chat Support freelancers

The average daily fee for the experienced freelancers is $150 CAD.

The fee varies depending on the city in which the are located. For instance, the average daily for a Live Chat Support in Toronto is $120 while in Montreal is $180 or in Vancouver is $200.