Meghan Bimenyimana

WORK EXPERIENCE  

Banking Advisor                                                                                                       June 2023 – Present 

National Bank, Ottawa, ON

• Handle transactions for customers such as deposits, withdrawals, loan payment, bank drafts, issuing debit cards and closing accounts. 
• Identify customer's needs, provide information on new products and services, and direct customers to branch representatives. 
• Answer calls and respond to emails.
• Store transactional information and provide high level of customer service on the phone and in person.

Cashier                                                                                                                           July 2022 – April 2023  

 Linen Chest, Ottawa, ON                              

• Assisted clients with friendly and fair service by answering questions and recommending products. 
• Performed cash processing, card payments and processed returns with a point-of-sale system (POS). 
• Processed daily morning deposits and verification during opening and processed daily night deposit after closing cash.  
• Retrieved in-store pick up orders based on our company policies by verifying a piece of ID.
• Achieved daily target sale and company goals by keeping track through a checklist and good time management.

Call Center Agent/Fundraiser                                                                September 2021 - October 2021   

Public Outreach, Ottawa, ON                        

• Raised funds for Amnesty International’s fundraiser by performing outbound calls to prospective donors.
• Communicated with petition signers to get their feedback on the fundraiser. 
• Handled phone and email inquiries from potential donors regarding the fundraisers mission and goals.

Customer Service Representative/Receptionist                                                June 2021 – August 2021  

Equity Bank, Kigali, Rwanda 

• Provided guidance to customers on how to complete the forms by explaining step-by-step and answering any questions or concerns. 
• Assisted customers with product and service information and promotions by handing flyers and helping them set up the mobile bank app.
• Helped customers with the ATM and any other bank related requests. 

Sales Associate                                                                                                      July 2019 – August 2019  

Impala Trading LTD, Kigali, Rwanda                    

• Answered client inquiries regarding products and provided recommendations to fit their needs.  
• Managed wide variety of customer service tasks and administrative tasks to resolve customer issues quickly and efficiently.

Processed hardware and assisted customers with exchanges, returns and shipping orde

Carleton University from 2019 to 2024 as an economics student with a minor in psychology