Mehdi Rabbani

Experienced IT Support Technician providing technical assistance and problem-solving skills to ensure seamless IT operations. Proficient in diagnosing and resolving various hardware, software, and network issues.

Completed a Diploma in Customer Service, offering strong customer relationship skills with remarkable integrity and work ethic. Committed to delivering top-notch customer service. 

I possess a diverse background in IT support and leadership. My education at John Abbott College includes a Diploma in Cisco Networking (2015-2016) and Mobile Application Development (2020-2021). I also hold certificates in Google Cloud as a Digital Leader (2023) and CCNA Routing and Switching (2016).

I am proficient in networking, operating systems (Linux, Windows), and cloud platforms (GCP, AWS). My programming skills include Python, Java, and Swift, along with experience in DevOps tools like CI/CD, Docker, and GIT.

In my roles, such as being a Production Team Lead at Nellson LLC, I've increased production output and implemented efficient communication protocols. My technical support experience at Prime Technology and Rayatec Inc. demonstrates my expertise in managing servers, troubleshooting issues, and contributing to network projects.

Overall, I bring a comprehensive skill set, dedication to excellence, and a proven track record in IT and leadership roles.

I possess a strong educational background, having completed a Diploma in Cisco Networking at John Abbott College (2015-2016). During this program, I engaged in several Cisco projects, demonstrating hands-on expertise in configuring routers and switches, implementing LAN/WAN technologies, and contributing to network expansion initiatives. These practical experiences have enriched my skills and knowledge, providing a solid foundation for my career in IT support and technical roles.