Meredith Moritz

Experienced QA and Technical Program Manager with 9 years in software testing, Agile methodologies, and SaaS product quality. Skilled in leading cross-functional teams, optimizing QA processes, and implementing test automation strategies. Strong background in stakeholder collaboration, technical documentation, and client onboarding in internal communications, eLearning and Event Management domains. Passionate about enhancing user experience and delivering high-quality software.

Native English-speaker. Beginner level French.

Manager, Quality Assurance (October 2020 - June 2024)

• Led a team of ~15 QA Analysts and Test Engineers across multiple time-zones, implementing standardized testing processes to improve release quality
• Created departmental procedures, test plans and comprehensive technical documentation in Jira/Confluence for functionality in SaaS Learning and Event Management Systems
• Led the adoption and optimization of test automation infrastructure, working closely with engineers to implement Selenium Grid (Cucumber) for functional testing, JMeter for performance testing, and BrowserStack for cross-platform and device verification, ensuring broad test coverage
• Established QA metrics and KPIs, enabling data-driven quality improvements
• Facilitated UAT processes for enterprise clients by developing and providing release notes, product manuals and thorough product demonstrations

Technical Program Manager (September 2019 - October 2020)

• Evaluated and prioritized product roadmap and led planning with Software Development and UX/UI teams to define acceptance criteria for cloud-based internal communications platform
• Led discovery interviews, conducted demonstrations and onboarded new clients, maintained regular feedback meetings with existing clients to gather product feedback and develop user stories derived from business requirements
• Implemented and executed end-to-end testing strategy through functional and GUI testing, maintaining test plans, conducting risk and root-cause analysis

QA Analyst (March 2018 - June 2018)

• Implemented first formal QA process for a Workplace Health and Safety Training Management System by optimizing JIRA workflows to improve bug tracking and resolution
• Led daily stand-up meetings to coordinate development and QA efforts between in-house and remote team members, and provided weekly progress reports to management teams

Quality Assurance Lead (April 2015 - February 2018)

• Designed and executed test plans for web and mobile-friendly eLearning courses and retail training applications
• Maintained JIRA projects, requirements documents, release notes, and onboarding guides

St. Clair College (2010 - 2012)
Internet Applications and Web Development

• Fundamental programming skills in HTML/CSS, Java, JavaScript, PHP, and MySQL
• Experience with Adobe Creative Suite for web design
• Agile project management, technical writing and user-facing content development

Pragmatic Institute (April 2020)

• Pragmatic Marketing Foundations

BrainStation Inc. (March 2019)

• Product Management