About Mers V.:
I have a diverse background, currently working as a Customer Support Manager. The long experience I had working as a social data analyst makes investigation, communication, and ability to adapt to environment and customer needs my most notable qualities. I'm skilled to navigate through fast-paced environments where and effectively coordinate people and information.
Experience
Employment history
Feb 2023 - May 2024
Customer Service Manager, The Bullger
Toronto
- Managed a team of 10 to enhance customer satisfaction, reducing complaint resolution time by 40%.
- Implemented new training programs, boosting team efficiency and achieving a 25% increase in positive feedback.
- Resolved escalated customer conflicts, maintaining a 95% customer retention rate.
- Analyzed customer service metrics to identify areas for improvement, leading to a 30% increase in service quality.
- Collaborated with other departments to streamline processes, resulting in faster response times and higher customer satisfaction.
Aug 2019 - Mar 2020
Barista, Surf Coffee
Kazan, Russia
- Prepared and served high-quality beverages, enhancing customer satisfaction and loyalty.
- Maintained clean and organized workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline operations, reducing wait times and improving service efficiency.
- Managed inventory and restocked supplies, preventing shortages and maintaining smooth workflow.
- Eager to master new skills and contribute positively to team goals.
Feb 2020 - Sep 2021
Warehouse Manager, LLC Yarmarka
Kazan, Russia
- Implemented new safety protocols, resulting in a 30% reduction in workplace accidents.
- Streamlined warehouse operations.
- Upheld inventory accuracy through rigorous quality checks.
- Implemented storage solutions, optimizing space utilization.
- Led a team of 15, fostering a collaborative work environment.
- Eager to apply strong organizational skills in managing warehouse tasks.
Education
Education
References
Sep 2023 - Present
Criminal Intelligence Analysis (CIA)
Seneca College, Toronto, Canada
Sep 2021 - Jun 2023
Braemar College, Toronto, Canada
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