Michael Ajayi

Northern Health Authority, Prince George,Canada

November 2024 – February 2024: Mobility Analyst

• Monitoring of organization’s mobile devices for security threats and enforcing policies such as data encryption, password requirements, and remote wipe capabilities for lost or stolen devices.
• Management of application lifecycle and distribution of relevant corporate data, content, and configuration settings to mobile devices. 
• Remote monitoring and troubleshooting of mobile device’ statuses, usage, and inventory. Monitoring also includes remote support (diagnoses, control, and resolution of device issues) to minimize downtime. 
• Configuring of device policies through device configurations, including network settings, user restrictions, and access controls. Also performs onboarding and retirement of devices (enrolling new devices and securely decommissioning old ones to ensure proper data removal and end-of-life management).

September 2022 – October 2024: Information Systems Support Staff

• Assists with the support and maintenance of information systems,including the identification and mitigation of timescale and resources utilized.
• Assesses, analyses and implements access change requests,along with user account creation, modifications, and terminations.
• Maintains software application support processes and ensures that all support requests are dealt with according to agreed procedures.
• Investigates problems with the application software;and assists with the implementation of agreed solutions and preventative measures. 
   

BC Public Service, Fort St. James, Canada

December 2019 - June 2020: Senior Customer Service Representative

• Identified and assessed customers' needs to achieve resolution.
• Provided accurate, valid and complete information of government services by using the right methods/tools.
• Promoted the “Service with Heart” policy by resolving customer complaints efficiently.
• Kept records of customer interactions; generated financial reports and filed documents.
   

First City Monument Bank (FCMB), Abuja,Nigeria

January 2016 - January 2017: Banking Information Professional

• Collected, organized, and distributed printed and digitalcorporate banking information.
• Presented corporate banking services and products to corporate customers.
• Consummated corporate banking transactions via document submissions and corporate account openings.
• Performed cash deposits on behalf of specific corporate clients.
   

National Board for Technical Education, Kaduna, Nigeria.

September 2013 - December 2015: Auxiliary Resource Person

• Performed administrative duties and the generated inspection reports as required.
• Worked with inspection teams at Lagos and Cross River states to examine facilities of newly established institutions.
• Participated in appropriate continuous professional development and training as agreed.
• Made recommendations on an official form provided by the Board for improvements toward provisional government approval.

Michot Global Logistics Co., Ibadan,Nigeria

June 2010 - December 2012: Logistics Operations Supervisor

• Performed daily audits of company fleet;supervised all logistics activities.
• Scheduled shipments and deliveries.
• Maintained warehouse inventory.
• Trained fleet employees company compliance with operational policies.

Hitworks Ltd. Lagos, Nigeria

April 2008 - May 2010: Desktop Analyst 

• Installed, maintained, and performed Operating System upgrade.
• Configured and supported Active Directory infrastructure.
• Provided user support for hardware and software.
• Computer hardware replacement and upgrade.

Royal Roots Communications, Lagos, Nigeria

June 2007 - November 2007: Graphics Support

• Installed, maintained, and performed Operating System upgrade.
• Installed and supported Microsoft Office Suite.
• Deployed and supported business applications.

Controlled money-tree graphics for the "Deal or No Deal Nigeria" show

Bachelor of Science,Computer Science

Olabisi Onabanjo University, Ogun, Nigeria

Graduated July 2007