beBee background
Professionals
>
Toronto
Michael Budlanski

Michael Budlanski

Sr. Contact Center Consultant

Telecommunications

Toronto, Ontario

Social

About Michael Budlanski:

A senior level Contact Center professional with 17+ years of experience providing Contact Center consulting services on a project basis to companies across North America.  Skilled in both the technical and business aspects of Contact Center deployment and operations, with a high competency core skill set in Cisco Unified Contact Center Enterprise (UCCE) and supporting software. Involved in sales engineering, team management, design, development, deployment, testing, 3rd level support and customer experience (CX) engagements. Experience in Agile team management, program level project and testing Management, transition management, and incident management of highly complex contact center technology conversion projects.

Experience

17+ years of experience 

Education

  • BA, University of Toronto - Management
  • Certificate, “Cisco Intelligen (ICM/NAM) 4.6 Accelerated System Administration Training / Product Training”
  • Certificate, “Certified Scrum Master” Agile project management fundamentals
  • LEAN Project Management Principles Training
  • AGILE Software Design and Development Process Training
  • HP Quality Centre – UAT & SYSTEMS Testing Integration

Professionals in the same Telecommunications sector as Michael Budlanski

Professionals from different sectors near Toronto, Ontario

Other users who are called Michael

Jobs near Toronto, Ontario

  • Work in company

    NICE Contact Center Consultant

    CONFLUX SYSTEMS

    We are looking for a skilled NICE Contact Center Consultant to design, implement, and optimize NICE CXone solutions. · ...

    Toronto, Ontario

    1 month ago

  • Work in company

    Senior SR&ED Consultant,

    ABGi Canada

    Join a dynamic team of technical R&D tax credit professionals focused on the Scientific Research and Experimental Development tax credit This is a unique opportunity to join an entrepreneurial and growing R&D team. · ...

    Toronto, Ontario

    3 weeks ago

  • Work in company

    Medical Analyst SR&ED

    Bond Consulting Group

    Bond Consulting Group is a unique professional services firm located in Toronto seeking a talented SR&ED Analyst to join their team - Medical Sector. · ...

    Etobicoke, ON MB K

    2 weeks ago

See jobs in Toronto, Ontario