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Michael Budlanski

Michael Budlanski

Sr. Contact Center Consultant

Telecommunications

Toronto, Ontario

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About Michael Budlanski:

A senior level Contact Center professional with 17+ years of experience providing Contact Center consulting services on a project basis to companies across North America.  Skilled in both the technical and business aspects of Contact Center deployment and operations, with a high competency core skill set in Cisco Unified Contact Center Enterprise (UCCE) and supporting software. Involved in sales engineering, team management, design, development, deployment, testing, 3rd level support and customer experience (CX) engagements. Experience in Agile team management, program level project and testing Management, transition management, and incident management of highly complex contact center technology conversion projects.

Experience

17+ years of experience 

Education

  • BA, University of Toronto - Management
  • Certificate, “Cisco Intelligen (ICM/NAM) 4.6 Accelerated System Administration Training / Product Training”
  • Certificate, “Certified Scrum Master” Agile project management fundamentals
  • LEAN Project Management Principles Training
  • AGILE Software Design and Development Process Training
  • HP Quality Centre – UAT & SYSTEMS Testing Integration

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