Minji Choi

I have many years in the customer service industry and it has helped me develop essential skills to be able to provide optimum customer service and ensure their needs and requirements are fulfilled. Along with my customer service experience, my outgoing personality, ability to empathize with others, ability to multi-task in fast paced environments, and openness to learn from others, I can confidently say that I will be a valuable member of your team.

Graphic Designer Intern

05/2022 - 09/2022

OC Transpo

Designing graphics for OC Transpo Website

Providing user experience design advice to team members

Participating in weekly progress and updates meetings and reporting to supervisors

Assistant Manager/Server

08/2021 - 09/2022

J:Unique Kitchen

Training new servers (ex. general menu, popular menu items, popular drinks, good drink pairings, frequently asked questions, proper phone etiquette, how to take orders properly, how to greet customers, how to use POS efficiently, opening/closing procedures, how to handle customer feedback appropriately, etc.)

Ensure exceptional dine-in experiences

Dealing with customer dissatisfaction

Completing inventory checks

Working with POS and cash handling

Preparing and designing operational documents

Supervising multiple tables at once and multi-tasking in a fast paced environment

Junior User Experience Designer

01/2021 - 06/2021

Mokup Labs

Prototyping website/mobile applications

Designing high-fidelity prototypes and wireframes

Participating in daily meetings and reporting to senior team members on daily duties and project progress

Education

Bachelor’s Degree in Mechanical Engineering, Business specialization

09/2015 - 08/2020

University of Ottawa

Graphic Design Certificate

05/2022 - 09/2022

California Institute of the Arts

User Experience Professional Certificate

09/2022 - In Progress

Google