Miriam Osei-Poku

A resolute team player determined to succeed in the sphere of international business, customer relationship management and human resources, where my dynamism and expertise are essential to achieving both corporate and personal goals.     

• Customer Relationship Officer – Business Banking                          October, 2020 – March, 2022 Access Bank Ghana PLC, Accra - Ghana  
• Assisting customers with inquiries, complaints, and product information
• Resolving customer issues in a timely and effective manner
•  Maintaining accurate records of customer interactions
• Collaborating with other team members to provide exceptional customer service
• Cross-selling financial services and products.
• Developing new and managing existing customer relationships.   
• Ensuring that yearly assigned targets (Risk Adjusted PBT, Revenue Growth, Deposit Mobilization) are achieved.       
• Collaborating with other departments such as the Credit department to grow the bank’s risk assets.   

• Human Resource Business Partner – HR                                     March, 2022 – December,2022    Access Bank Ghana PLC, Accra - Ghana  
  • Organizing and coordinating recruitment and on-board sessions for new staff. 
  • Managing employees from the cost center departments. 
  • Identifying training needs of employees, organizing and coordinating training for staff. 
  • Organising employee engagement activities.
  • Engaging with unit heads consistently to complete manning gaps.

• Post Graduate Diploma in Global Business Management - Centennial College, Canada  
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• Bachelor of Science in Business Administration, Marketing -  University of Ghana, Legon