About Mohinur Islam:
I have extensive experience with customer service and retail, as well as Microsoft Office efficiency from my previous job. I’m interpersonal and and take initiative in leadership opportunities. I’m a recent Business graduate from Seneca College.
Experience
Value Village 2013 - Present
Customer Service Representative
- Improved the customer experience by educating customers on the multiple payment options and offers available at the store and highlighting key details about the return policy
- Managed hundreds of transactions a week by working the cash and ensuring customers receive their respective receipts and change
- Reduced exchanges and refunds by aligning customer and product fit by recommending products based on the customers’ needs and wants
Bottcher Canada 2022-2023
Customer service coordinator
- SAP Software Solutions experiment with knowledge, including but not limited to invoicing, creating new customers, another supportive knowledge and data entry
- Providing customer service and helping the sales team with prices, quotations, item status, and commentaries with the USA and Germany on a daily basis
- Checked invoices for discrepancies in price, quantity, items, managed online and mail invoicing.
- Generated accounts payable reports, so timely payments can be made to vendors.
HSBC Jun 2022 - August 2022
Administrative Assistant
- Oversaw the information and data management of a 30+ member team to support them in the preparation of accurate reports for clients and team members
- Saved up to 20 hours per week for the leadership team by leading the drafting of executive summaries, mails, documents and presentations
- Coordinated a front office for a 25-person team and performed supportive administrative duties.
Best Buy May 2018 – Sep 2018
Customer Experience Associate
- Increased customer satisfaction by identifying and determining the needs of customers and providing solutions to meet those needs
- Created an amazing customer experience by sharing relevant product knowledge and keeping the department clean and visually appealing at all times
Education
Business Diploma | Seneca College 2021
Coursework Highlights: Business Computer Applications, Customer Service Solutions, Production and Operations Management, Data Analysis Tools for Business, Financial Analysis, Business Economics, Project Management, CRM
Professionals in the same Administrative sector as Mohinur Islam
Jobs near Toronto, Ontario
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Customer Experience Representative
20 hours ago
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Indigo Books & Music Mississauga, Canada**Company Description** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores ...
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Articling Student
3 days ago
AIC Global Holdings Inc. Burlington, CanadaAIC Global Holdings Inc., under the leadership of Michael Lee-Chin, is pleased to offer an exceptional articling opportunity that seamlessly integrates domestic and international legal spheres. As an integral part of this conglomerate, AIC Global Holdings Inc. serves Mr. Lee-Chin ...
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Orep Pep 48
20 hours ago
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University of Toronto Toronto, Canada**Date Posted**:02/15/2023 · **Req ID**: 29770 · **Faculty/Division**: VP - University Operations · **Department**: Enterprise Apps & Solutions Integration · **Campus**: St. George (Downtown Toronto) · **Term Length**: May 1 - August 31, 2023 · **Hours of Work**: 20 hours/week · ...