Mona Lo

1. Clinical Consultant at Sleep Management Group, Canada 11/2022 - Current 
   Greeted patients with passion and suggested the best choice of mask based on patient preferences 
   Managed administrative duties e.g., Scheduled appointments, inventory and CPAP supplies disinfection 
   Promoted CPAP machine and supplies by product demonstration and troubleshooted for defects
2. Sales Representative at Umeken, Canada 08/2022 – 10/2022 
   Enthusiastically engaged customers and introduced suitable supplements to generate revenues 
   Daily inventory management and replenished stock 
   Handled payments and coupon gifting with POS 
   Maintained the store clean and professional for guest satisfaction 
3. Product Specialist at Medisource (Supply) Asia Co. Ltd., Hong Kong 06/2018 - 04/2022 Developed customer relationships and offered product demonstration with ward managers to generate consistent business growth and increase customer satisfaction 
   Provided immediate preventative and corrective maintenance for system defects
4. Part-time Sales Representative at Gap, Hong Kong 07/2014 - 08/2014 
   Greeted customers, answered their questions and assisted them with purchase decision with a sense of urgency 
   Upsell customers with product information, promotions, and rewards programs to achieve store targets
5. Part-time Cashier at ParknShop, Hong Kong 06/2014 - 08/2014 
   Received payments, issued receipts, refunds, change or tickets in a fast-paced work environment 
   Handled merchandise returns and exchanges and resolved customer complaints

The Chinese University of Hong Kong, HKSAR, China 09/2014 - 05/2018