Monique Donaldson

I have 15 years experience as an Executive Assistant.

I bring a number of strengths that will enable me to excel as an Executive Assistant. These include my ability to make quick and sound decisions, my sharp observational skills, and my problem-solving ability. I also have a strong record of demonstrating excellent meeting planning, calendar coordinating, and file management capabilities.

Business Operations and Portfolio Management: 

● Successfully manage the calendar, monthly expense reports, travel arrangements and inbox for SVP ● Manage team processes including but not limited to; vacation coverage and call tree, STD/LTD coordination, updating org charts, team reporting and timecard tracking in oracle 

● Proactively plan and facilitate meetings with direct reports, vendors, and interlock/cross functional partners 

● Act as project and portfolio coordinator for special programs to ensure all are delivered with excellence according to committed timelines 

● Act as the gatekeeper and Chief of Staff for SVP. 

Planning and Continuous Business Processes: 

● Continuous process improvement and business continuity management (documentation, reporting, etc.) 

● Designing and facilitating large group team experiences (e.g. team offsites) to help create clarity and alignment 

Communication, People & Culture: 

● Develop and execute a holistic communications plan for internal audiences including written comms, allteam meetings, culture days, newsletters, town halls and external audiences including speaking engagements for the SVP Core Engineering & Network Development Leadership Team 

● Work closely with HR to develop and maintain our people, brand & culture plan 

● Drive transformation towards our north star vision through an active change management program

● Provide support to the New Grad program, help create a strategy to ensure that the program has a streamlined approach across the team focusing on engagement and learnings. 

Personal Assistance: 

● Organization of crucial dates for executive and family members 

● Book travel for executive and family (international and domestic) 

● Assist with completing and filing immigration documents (Visas, etc.); coordinate legal documentation for travel during Covid lockdowns 

● Booking appointments, making reservations and running errands (e.g. car service/ detail/ rental)

Mortgage Practice Standards (AMP Certified) University of British Columbia 2015