Moses Oyelakin

Results-driven Business Systems Analyst with over 4 years of experience driving digital transformation through effective process analysis, system optimization, and cross-functional collaboration. Proven track record in leveraging Systems , processes, technical tools and data-driven methodologies to deliver scalable business solutions that align with strategic goals. Adept in requirements gathering, documentation (BRD, FSD, user stories), API testing with Postman and Swagger, and end-user training. Certified Salesforce Administrator and CBAP professional with a strong foundation in economics and business administration. Known for translating complex business needs into practical, efficient system designs that enhance user experience and operational efficiency.

Most recently, I worked remotely with Diamond Bank from November 2022 to August 2024. In this role, I led discovery sessions, facilitated system implementations, and collaborated with cross-functional teams to identify operational gaps and deliver targeted solutions. I conducted end-to-end business process analysis—mapping current workflows, identifying inefficiencies, and designing optimized future-state models. I documented both business and technical requirements, supported UAT, conducted API testing using Postman and Swagger, and used SQL to validate data and generate actionable reports.

Throughout my career, I’ve consistently helped teams improve how they work by aligning systems with business goals. Whether it’s documenting user journeys, automating repetitive tasks, training end users, or streamlining internal workflows, I bring a solution-driven mindset and a genuine interest in making processes smoother, smarter, and more effective.

I hold a Post-Baccalaureate Diploma in Economics from Thompson Rivers University in Kamloops, BC, where I strengthened my analytical, decision-making, and data interpretation skills—complementing my hands-on experience in business systems and process improvement.

To further validate my expertise, I’ve earned the following certifications:

• Salesforce Certified Administrator (ADM 201) – Demonstrating my ability to configure and manage system functionality and support user needs.
• Certified Business Analysis Professional (CBAP) – Issued by IIBA, this certification confirms my advanced knowledge in requirements gathering, stakeholder management, and process optimization.