mrunali zalavadiya

Motivated and enthusiastic Customer Service Representative with 2 years of experience. Responsible Cashier
proficient in handling money, restocking merchandise, and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature. Friendly service to customers while ensuring accurate financial transactions and contributing to a positive shopping experience.

Cashier & Customer Service representative - DMart (Surat, Gujarat)

• Welcomed customers and helped determine their needs.
• Efficiently and accurately processed customer purchases using cash, credit cards, and electronic payment
  methods.
• Greeted customers with a friendly attitude, addressing inquiries and resolving issues promptly.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Collaborated with other cashiers and store associates to provide a seamless shopping experience.
• Assisted with merchandising tasks, including restocking shelves and arranging displays.
• Completed daily cash and credit sales reports for supervisors and store managers.
• Restocked and organized merchandise in front lanes. Worked flexible schedule and extra shifts to meet
   business needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
•  Worked with floor team and managers to meet wide range of customer needs.

Cashier & Customer Service representative – Central Mall (Surat, Gujarat) (April 2021 – May 2022)

• Answered product and service questions and offered information on related products and services.
• Served as point of communication for ground services personnel and assisted in completion of after-hours
  requests.
• Assisted customers in resolving product-related issues, billing inquiries, and service requests.
• Participated in team meetings and training sessions to enhance product knowledge and customer service
  skills.
   Processed cash and card transactions accurately, balancing cash register at the end of each shift.

Bachelor of Engineering - Computer Engineering | CGPA: 8.03
Gujarat Technological University, Gandhinagar, India

Diploma of Engineering - Computer Engineering | CGPA: 7.50
Gujarat Technological University, Gandhinagar, India