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Midtown Toronto
Murray Hamilton

Murray Hamilton

ITSM ITIL

Technology / Internet

Midtown Toronto, Toronto

Social

Services offered

25 years of ITIL ITSM experience 

Change management
Service management
Itsm
Itil
Incident management
Approximate rate: CAD$ 90 per hour

Experience

ITSM experience – At-a-glance 

  • Incident/Problem/Change management process architect ( ServiceNow Service Now ) – Canada Life
  • Private Cloud Service Description/CICD Process/Application Intake - GSIC
  • Intake and Onboarding Process Guide/Service Description (Remedy) – GSIC
  • ITIL Service Management RFP Development (Remedy) – Service Ontario
  • End to End Service Monitoring / Event Management (Remedy) – Service Ontario
  • ITIL Service Management Maturity Assessment (Remedy) – Service Ontario
  • Incident/Problem Management Process implementation (Remedy) – Ministry of Government Services
  • Enterprise Change Management Conceptual model (Remedy) – Ministry of Government Services
  • Incident Management Process implementation (ServiceNow Service Now) – Ontario Power Authority
  • Change Management Process implementation (ServiceNow Service Now) – Ontario Power Authority
  • Major Incident Process implementation (Remedy) – Ontario Telemedicine Network
  • Incident Management and Request Fulfillment – (ServiceNow Service Now) Children, Youth and Social Services
  • Asset Management – (ServiceNow Service Now) Scotia Bank

Education

ITIL V4 from Pink Elephant

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