Nataliia Yefymenko

Detail-oriented and organized professional with 8+ years of experience in administrative support, account management, and client relations, including extensive work with documentation, reporting, and process optimization. Skilled in reviewing, organizing, and analyzing complex data, preparing reports, and supporting decision-making processes. Proficient in data entry and digital collaboration tools. Eager to leverage strong analytical, organizational, and communication skills to grow and advance in commercial credit and equipment finance.

Grantoro Marketing SL, Mar 2025 - Oct 2025

Team Lead of Account Managers (Remote)

• Supervised and coordinated a remote team of 5 account managers, managing schedules, task assignments, and workflow prioritization.

• Streamlined internal communication and reporting processes, improving team productivity by 20%.

• Maintained organized records of client communications, campaign updates, and performance metrics.
• Assisted with project management, tracking deadlines, and ensuring deliverables met quality standards.

Grantoro Marketing SL, Sep 2023 - Mar 2025

Account Manager (Remote) 
• Managed a portfolio of 50+ clients across multiple verticals, coordinating schedules, onboarding, and regular communications.

• Drafted, reviewed, and maintained contracts, agreements, and campaign documentation.

• Prepared weekly and monthly performance reports, providing clear insights for clients and internal teams.

• Supported cross-department collaboration by coordinating project timelines and deliverables.

C3PA Agency, Dec 2024 - Oct 2025

Account Manager (Remote, Part-time)

• Assisted advertisers and affiliate partners with administrative tasks, campaign scheduling, and documentation.

• Coordinated onboarding processes and API integrations to ensure smooth operations for new partners.

• Conducted competitor research, maintained structured records, and provided actionable insights to support strategic planning.
• Implemented task tracking and reporting systems to improve campaign monitoring and client updates.

Electronic Accounting Ltd, Feb 2022 - Sep 2023

Customer Support Service (Remote)

•  Handled client inquiries via email, phone, and messaging, achieving 95% satisfaction rate.

•  Coordinated with product and QA teams to resolve technical issues and improve internal workflows.

•  Developed internal documentation, FAQs, and training materials to enhance team efficiency.
•  Maintained accurate records of client interactions and follow-up tasks.

Electronic Accounting Ltd, Feb 2017 - Feb 2022

Registration Administration (Kharkiv, UA)

• Processed Processed and verified 1000+ client documentation records annually, ensuring compliance and accuracy.
• Implemented digital intake processes, reducing manual errors by 99% and data entry time by 30%.
• Assisted clients with forms, procedures, and service inquiries, providing clear guidance and support.
• Maintained organized filing systems and administrative records for smooth daily operations.

Ukrainian State Engineering Pedagogical Academy - Kharkiv, UA

Master of Business Administration - MBA, Management and Entrepreneurship Economics

Sep 2014 - Dec 2019