Nathan Baker Lechicky

An analytical, detailed, and solutions-driven Revenue Operations Manager with extensive experience scaling and improving revenue systems and IT portfolios.

Revenue Operations Manager | OpenText (Waterloo, ON)                                                          Sept. 2021- June 2023

• Balance thought leadership with technical execution to manage, improve, and scale the revenue systems portfolio, with direct accountability for requirements management, strategic alignment, escalations, and data-driven decision making. 
• Coordinate input from diverse stakeholder audiences to gather, analyse, and document business/ technical requirements for revenue systems, ensuring the ongoing alignment of the systems portfolio plan with the priorities of marketing, sales, finance, and product systems. 
• Provide strategic and technical leadership to pricing strategy, testing, and decision-making, facilitating critical conversations with executive and division leader to collaborate for tracking and data analysis.
• Act as a Subject Matter Expert and main driver of solutions development for key business systems, ensuring optimal design and sequencing. Use an Agile Project Management approach to coordinate the development and implementation of revenue systems, aligning diverse stakeholder groups and end-users to new concepts and product integrations. 
• Proactively identify process/ knowledge gaps, barriers to implementation, and opportunities for systems and process improvement as an advisor, using a growth mindset and systems thinking perspective while directly addressing the existing technical architecture and core technical strategy. 
• Coordinate data operations for dashboard development, pricing/ product reports, and other executive reports, supporting leadership in business intelligence/ insights management, business planning, workflow design, and data-driven decision making. 
• Extract data from multiple data sources, systems, and archives across an enterprise into organized, structured documents for predictive analysis; perform extensive data analysis, data profiling, source to target data mapping, data cleansing, data management, data governance to enhance data quality and reduce duplicates.

Senior Business Analyst | OpenText (Waterloo, ON)                                                                          July 2018- Sept. 2021

• Provided end-to-end project management leadership to a portfolio of digital transformation projects with a focus on process design, systems development, quality assurance, and change management. 
• Collaborated with the product owner to develop the product backlog with user stories, story maps, and acceptance/ evaluation criteria. 
• Advanced outcomes in efficiency, capacity and cost reduction by identifying and delivering process-based improvements for automation/ re-engineering, including an initiative to transition from manual to automated reporting using SQL, Power BI, Excel (VBA, Macros, Vlookups, Pivot Tables, and other analytics tools). 
• Conducted in-depth analysis of project requirements, coordinating input from the project sponsor and SMEs to develop the project charter, work breakdown structures (WBS), business cases, project schedules, budgets, forecasts, and roadmaps that directly addressed risk and KPIs. 
• Developed an Agile project team while coordinating weekly Agile/ Scrum meetings, release planning, sprint planning, backlog grooming, and retrospective meetings. Developed and presented reports on sales data for the analysis of purchasing patterns, product mix, and pricing strategies to support business planning.
• Provide technical leadership to the coordination of test planning, test strategy development, and the design of test cases as a key contributor to technical testing (UAT/ BAT) and variance resolution.

Pricing Analyst | OpenText (Waterloo, ON)                                                                                                  July 2016- July 2018

• Supported project teams in decision-making, insights management, and compliance monitoring for pricing-related activities associated with Mergers & Acquisitions.
• Maintained and improved a portfolio of pricing tools, coordinating the analysis of pricing data from Salesforce, SAP, price books, and supplemental documents. Developed and presented reports on sales data and supported leaders in analysing and interpreting purchasing patterns and other insights. 
• Worked directly with Product Managers to prepare new products for review by the CEO, supporting the implementation of the Price Proposal across business systems.
• Provided help-desk support for sales, marketing, finance, and product teams in understanding pricing/ product processes and requirements while supporting the application of corporate policy, models and guidelines.

Sales Operations Analyst | OpenText (Waterloo, ON)                                                                         Dec. 2015- July 2016

• Coordinated the collection, analysis, and reporting of large volumes of sales data to directly support decision-making and strategic planning.
• Prepared and presented forecasts, performance reports, pipeline analysis, and capacity analysis for specialized teams. Actively participate in weekly pipeline movement meetings and deal reviews to support the integration of business insights in planning. 
• Developed weekly/ quarterly focused reports, including reconciliations, and successfully consolidated reports/ analysis globally for a streamlined reporting presence. 

Senior Sales Support Administrator | OpenText (Waterloo, ON)                                                May 2014- Dec. 2015

Sales Support Administrator | OpenText (Waterloo, ON)                                                                Feb. 2012- May 2014

University of Guelph | Guelph, ON                                                                                                                                                                                2011

               Bachelor of Arts (Honours), Political Science