Naza Dadzie

An oriented professional offering a distinctive blend of technical, logistical, and administrative expertise. With a foundation in IT Administration, I ensure robust network security, user support, and system integrity. Concurrently, as an Assistant Warehouse Manager, I apply analytical and process-improvement skills to inventory control, shipping/receiving, and team coordination. This dual perspective is enhanced by Office Assistant experience, providing comprehensive support in scheduling, documentation, and client communication. My core strength lies in using technology to solve tangible operational challenges, improve data accuracy, and drive efficiency across both digital and physical domains.

Key Skill Intersections:

· Tech-Enabled Logistics: Implementing inventory management software, troubleshooting warehouse hardware (scanners, printers), and using data to forecast needs.
· Operational Support Bridge: Managing IT assets (devices) and physical assets (inventory) under a unified organizational framework.
· Process Optimization: Automating office and warehouse reporting, creating streamlined digital filing systems, and developing clear procedural documentation.
· Problem-Solving: Diagnosing a network issue in the morning and a shipping discrepancy in the afternoon with the same systematic approach.
· Stakeholder Communication: Translating technical IT concepts for operational teams and explaining warehouse constraints to office management.

IT Administrator – Professional Experience Summary

Core Responsibilities & Expertise:

· System Administration:
   Managed Windows/Linux servers, Active Directory, Group Policy, DNS, DHCP, and virtualization platforms (VMware/Hyper-V). Handled user/group management, permissions, and policy enforcement.
· Network Management:
   Configured and maintained firewalls, switches, routers, and VPNs. Monitored network performance, performed troubleshooting, and ensured reliable connectivity across LAN/WAN environments.
· Security & Compliance:
   Implemented security measures such as patch management, antivirus solutions, intrusion detection, backup/disaster recovery plans, and employee security training. Ensured compliance with IT policies and regulations.
· Help Desk & User Support:
   Provided Tier 2–3 technical support, resolved hardware/software issues, and maintained documentation. Managed IT onboarding/offboarding for employees.
· Infrastructure Maintenance:
   Oversaw hardware lifecycle (servers, workstations, peripherals) and cloud services (Office 365, Google Workspace, Azure/AWS). Administered email systems, file shares, and print services.
· Backup & Disaster Recovery:
   Designed and tested backup strategies using tools like Veeam, Windows Backup, or cloud backups. Ensured business continuity and data integrity.

Technical Proficiencies:

· Operating Systems: Windows Server, Linux (Ubuntu, CentOS), macOS
· Networking: TCP/IP, VLANs, VPN, Wireless, Monitoring Tools (Wireshark, PRTG)
· Cloud & Services: Microsoft 365, Azure AD, SharePoint, SaaS management
· Scripting/Automation: PowerShell, Bash, Python for task automation
· Tools: Remote desktop, RMM software, ticketing systems (Jira, ServiceNow), MDM

Soft Skills & Approach:

· Strong problem-solving, documentation, and communication skills
· Ability to translate technical details for non-technical stakeholders
· Project management for IT upgrades, deployments, and migrations
· Focus on uptime, security, and scalable infrastructure

Jay key  school of Computer Hardware  , GREATER ACCRA, GHANA 2010/2011
NIIT Computer School GREATER ACCRA, GHANA. 2007/2008
Asuansi  Technical Institute CAPE CAOST, CENTRAL REGION, GHANA. 2003/2005